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    Vestiaire Collective

Ratings On Other Platforms

Trustpilot
2.7 / 5
Better Business Bureau
1.1 / 5
Reviews.io
1.2 / 5
Corporate Values

Overview

Vestiaire Collective has a consumer rating of 3.45 stars from 722 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with Vestiaire Collective most frequently mention great experience, timely manner and authentication process.Vestiaire Collective ranks 8th among Used Clothing sites.

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 63.6%
Positive
236
Neutral
8
Negative
127
View ratings trends
207
See all photos

What reviewers want you to know

Positive highlights

  • However, their customer service was good after I wrote a review!

Critical highlights

  • 2 of them saw the item rejected after 'Quality Control' reviewed and determined 'not as advertised.'
  • I can not accept you keep telling me "the expert team is handling this".
How would you rate Vestiaire Collective?
Top Positive Review

“Affordable and trustworthy luxury fashion”

faby c.
2/8/21

I love Vestiaire Collective a lot. I have been using it for years now and never been disappointed. Their quality control and authentication steps are what i look for in resale as I used to get easily fooled back in the days on other platforms. I also love their editorial content, always super on point, making resale trendy and sustainable! You should TRY it! You will be addicted very quickly.

See positive reviews
Top Critical Review

“Terrible!”

Noori K.
2/24/21

They over charge when you go to check out as a buyer. The $466 dress I went to purchase came to $698 by the time vc added their fees. Utterly outrageous! When you try and explain to the buyer why you couldn't complete the payment, vc blocks your communication. This has happened over and over and no wonder why no one completes a sale. I am deleting the app and hopefully I can find the sellers listed on depop or eBay. What a gouge!

See critical reviews

Reviews (722)

Rating

Timeframe

Other

Reviews that mention popular keywords

quality control (45) customer service (120) expert team (11) quality check (12)
fabyc
1 review
2 helpful votes
February 8th, 2021

I love Vestiaire Collective a lot. I have been using it for years now and never been disappointed. Their quality control and authentication steps are what i look for in resale as I used to get easily fooled back in the days on other platforms.
I also love their editorial content, always super on point, making resale trendy and sustainable!
You should TRY it! You will be addicted very quickly.

Service
Value
Shipping
Returns
Quality
noorik1
1 review
16 helpful votes
February 24th, 2021

They over charge when you go to check out as a buyer. The $466 dress I went to purchase came to $698 by the time vc added their fees. Utterly outrageous! When you try and explain to the buyer why you couldn't complete the payment, vc blocks your communication. This has happened over and over and no wonder why no one completes a sale. I am deleting the app and hopefully I can find the sellers listed on depop or eBay. What a gouge!

Service
Value
Shipping
rachaelc12
Vestiaire C. – Vestiaire Collective Rep

Hi Noori,
We're so sorry to hear about your experience and the delay in response. If your request has not been already handled by our team, please let us know your item or order number so we can check on the status of this issue & do our best to resolve it.
The Vestiaire Collective team

clarac110
1 review
1 helpful vote
February 8th, 2021
Verified purchase

I've used this website to get my hand on great secondhand items from Europe (at a great price!). My seller was easy to reach through the chat and my products were exactly in the same condition as the description thanks to the physical control process Vestiaire offers. I've also been in contact with Vestiaire's customer service (to change my address) and the communication was smooth and easy.

Tip for consumers:
Put some alerts to receive price drops notifications!

Products used:
Shoes

Service
Value
Shipping
Quality
marys2839
1 review
12 helpful votes
February 12th, 2021
Verified purchase

Vestiaire collective us one of those scammers that was supposed to issue me a refund but instead they charged me again. In other words they took the amount twice from me. And without my consent. Also they have horrible chat and take long to answer and no phone number. Please avoid using it as they memorize your credit cards to later on charge you without consent. So much for a refund! They end up charging me again!

Tip for consumers:
Do not use at all they will not refund you they will charge you twice. They will scam you

Products used:
None because it got lost and they were supposed to refund but ended up deducting again without consent.

Service
Value
Shipping
Returns
Quality
rachaelc12
Vestiaire C. – Vestiaire Collective Rep

Hi Mary!

We're so sorry to hear about your experience and the delay in response. If your request has not been already handled by our team, please let us know your item or order number so we can check on the status of this issue & do our best to resolve it.
The Vestiaire Collective team

margaretc572
1 review
5 helpful votes
July 9th, 2020

I had been purchasing and selling on this platform since 2016. I had only one issue and it was recently. The matter was handled expediently and diligently. I received a refund for the item today. I wish to express my gratitude to Michael F, Matt and other customer service advisors for their positive approach and quick responses.
I highly recommend VC as a reliable trading platform to all fashion lovers.
Margaret/UK

jonathanh611
1 review
0 helpful votes
February 10th, 2021
Verified purchase

Great website/app with amazing deals bought several A brand items. Always fast delivery and great customer service.

Tip for consumers:
using the express delivery or direct shipping filter to find items if you are in a hurry to get something.

Products used:
I've bought several product including jeans, shoes, jackets and handbags as a gift

Service
Value
Shipping
Quality
jasonk1196
1 review
0 helpful votes
December 23rd, 2021
Verified purchase

Well, I found the perfect Christmas gift for my beautiful wife. The seller was super sweet and professional. Punctual. The gift was beautifully and carefully wrapped, packaged and delivered with a lovely and thoroughly informative 3 page note detailing the history of the garment I had purchased. A real class act. My experience overall I must say was awesome. Thank you.

ks1103
1 review
11 helpful votes
August 21st, 2021
Verified purchase

AVOID AT ALL COSTS, after over 7 years of dealing with them I have to admit my defeat. They are the worse company ever, they abuse you as a seller and as a buyer. As a seller, you pay almost 30% commission, yet they mess up their service and then blame you for it. In my case, they were supposed to send me a shipping label, and guess what - they sent me a wrong one! Then they quickly blamed it on me.

Tip for consumers:
Don't expect good customer service!

Products used:
I bought and sold lots of items with them, but now their policies are such as I try to avoid shopping with them.

* Vestiaire Collective attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Returns
Quality
mariag1585
1 review
16 helpful votes
June 22nd, 2021

I have purchased 3 items and each time, they have said it's available and charge my credit card only to find out a couple days later that it's unavailable and that they will issue me a refund. This is ridiculous. No commitment on the side of the seller what-so-ever and definitely no accountability for this website. What a joke and big dissatisfaction & disappointment.

davidd2865
Customer C. – Vestiaire Collective Rep

Dear Maria, we are deeply sorry to hear that all of your purchases were cancelled! We must inform that sellers can declare an item as unavailable, between the date of sale and shipping deadline depending on shipping method. At this occasion, we issue a voucher that starts with RECU. Make sure to check out our dedicated section also, Express Delivery, as all items are already in our warehouse and ready to be shipped: https://www.vestiairecollective.com/g/express-delivery/
We'll remain available should you need anything else,
The Vestiaire Collective Team

danielaf56
1 review
0 helpful votes
September 17th, 2021
Verified purchase

Received my pink Kurt Geiger bag all the way from Europe. It was shipped super quickly, the app updated me through every process of its movements from the seller to authentication to drop off. Bag was as described in perfect condition and I'm in love with it! Lol :) It was so hard to find that specific bag as it was sold out in the U. S and literally I could not find it anywhere else so I was super happy Vesitaire is bringing together items globally!

carolinec270
1 review
1 helpful vote
February 17th, 2021

I read through several of the negative reviews before purchasing, but I found my particular vintage item at a great price so decided to purchase anyway. I didn't have any trouble at all - the item was delivered to me within a reasonable time frame, and I was kept up to date on it's status in the app.

I am new to re-selling, but seeing the rise of resale marketplaces makes me want to do a closet cleanout for extra cash. I plan on devoting an upcoming weekend on selling my more fashionable, trendy items.

Products used:
Vintage dress

Service
Value
Shipping
Quality
janicex10
1 review
0 helpful votes
February 8th, 2021

I sell on VC for more than 1 year and my items usually go faster than other platforms. The service is also quite good. Recommend!

elir55
1 review
4 helpful votes
October 18th, 2020

I've been hesitant to ship on this site for a while. Read the reviews, like all of us.

Decided to take my chance and purchased shoes.

Buyer was excellent. Italian. Responsive.

Item is perfect.

Service by website was excellent.

I don't normally write a review, but this one is warranted.

Thank you.

lucief8
1 review
0 helpful votes
February 11th, 2021
Verified purchase

Purchased a wool sweater using Direct shipping service, great condition still with tag. Effective and fast transaction + free shipping! Highly recommended

junas2
1 review
0 helpful votes
April 26th, 2021
Verified purchase

I like to ship from this Web because here is a professional shopping platform and I feel very secure. Many thanks

roseo78
1 review
0 helpful votes
February 17th, 2021

I love shopping on Vestiaire! I've sound some really unique luxury gems at a fraction of what they would've retailed for. Customer service is always super helpful and quick to reply, and the chat function is great for communicating with sellers/potential buyers. Recommend!

Service
Value
Shipping
Returns
Quality
alexandrac251
1 review
2 helpful votes
January 8th, 2022

Bad quality platform, had to navigate inside.

I sold a brand-new item with a an original TAG from the store that was ranked "as not authentic" by their Quality Team which totally unacceptable since the item presented a tag. After long email communication with no clear reasoning i had to pay 12£ to ship my item back. So i even lost money on top of losing time, effort in selling. Avoid this app, go Vinted!

Service
Value
Shipping
Returns
Quality
rachaelc12
Vestiaire C. – Vestiaire Collective Rep

Dear Alexandra, we are sorry to hear that your item has not been accepted for sale! We reserve ourselves the right to refuse any item that does not meet the Brand's criteria. Kindly note that the £12 fee asked to return your item refers to the incompressible handling costs (storage and shipment). We remain available for any further questions or requests here or on our contact methods in the Contact Us FAQ Article,
The Vestiaire Collective team

sunshinea12
1 review
2 helpful votes
October 17th, 2021
Verified purchase

I only suggest this for buyers. Not seller friendly platform. I definitely don't like to receive emails & notifications for lower my price to make no money. Please stop it!

davidd2865
Customer C. – Vestiaire Collective Rep

Dear Sunshine, we kindly inform that these emails are considered transactional and are directly linked to your activity on the platform. We also need to confirm that these are only advisory and not mandatory in any way. Thank you for your understanding. The Vestiaire Collective team

almao26
3 reviews
0 helpful votes
September 20th, 2021
Verified purchase

I was so happy to see that my purse was in better than described condition, it looks new. Also pleasantly surprised that it came with authentication information. I feel safe and know that I can trust your vendors that are so designated. Shipping was fast, and without flair, it could have been packed with more care and style, cheap cardboard box looked overly recycled and was very smashed, lucky that the purse held up to the abuse. Even Omaha steaks are shipped with more style. Honestly I enjoy the unpacking and felt sorry that my beautiful Hermes bag was treated with such contempt.
I am sure this was the vendor's fault but you should establish higher standards for packing and presentation.

Tip for consumers:
Great shopping experience, looking forward to purchasing an Hermes Kelly Lakey in Etoupe in the future.

Products used:
Hermes purse

Service
Value
Shipping
Quality
muriela17
2 reviews
0 helpful votes
February 25th, 2022
Verified purchase

I ordered a pair of FP boots from them, and within minutes I noticed there's an issue with the size, so try to contact the buyer and a message popped up saying I cannot.

I sent the company an email and don't here back. There's no cancellation option( I've even googled how to; didn't find it). I finally reached them via chat and they told me they've already shipped the item ( even though the order was placed at 4 a. M London time). I filed a complaint with Paypal and hopefully, it will be resolved.

Save yourself the trouble and buy elsewhere.

Tip for consumers:
Stick with eBay or any of the other US resale sites. I’ve been buying from eBay for years and I’ve never had an experience like this. At least with ebay when aseller is uncooperative eBay will step in immediately. Poshmark is great!

Products used:
Pair Free People boots

Service
Value
Shipping
rachaelc12
Vestiaire C. – Vestiaire Collective Rep

Dear Muriel, we are getting back to you regarding our oder cancellation policy. Indeed, we must inform that an item can not be manually cancelled and that this action needs to be first requested to our Customer Care Team. We also confirm that your parcel has been shipped as advised by our Team and will be verified by our Experts once received in our warehouse. Kindly note that your observations on the size of your item have been forwarded to our Experts and special attention will be paid to this element. Rest assured that you will be updated on your order processing directly on your account. Thank you for your understanding,
The Vestiaire Collective Team

priyankam41
1 review
0 helpful votes
April 26th, 2021
Verified purchase

The Vestiaire Collective did an amazing job ant communication and keeping me up to date with my orders. There was a bit of a delay in getting my shoes at first but VC kept sending me notifications on what the progress was and encouraged me to get in contact with the seller to sort out whatever the delay was. Overall the experience was excellent and I would recommend them to my friends!

jeanb613
1 review
0 helpful votes
February 8th, 2021

I've purchased couple of second-hand items there, and i was offered the option to authenticate them by experts. Before they are shipped to you. I think that's a good sign, + you don't have to, but you can.
Actually i don't know any other place where you can do this.

Products used:
Shoes, Coat, Bags

Service
Value
Shipping
Returns
Quality
francescah128
2 reviews
15 helpful votes
June 27th, 2020

Wedding dress took months For delivery. Missed event. Item was incorrectly shipped as an exchange and so the delivery man wouldn't leave the dress without another item from me. This happened 3 times despite VC urgently asked to amend shipping. Rude, no response, didn't care. Customer service won't speak to you, can't amend orders. No one followed up. Eventually contacted their media department and was offered a 50 voucher. Horrendous. Distressing. Never ever again. Avoid

rona244
1 review
1 helpful vote
April 23rd, 2021
Verified purchase

Pleased with the consistent communication from status of order, to receiving order, to reviewing the actual purchase when physically sent to place to confirm authenticity, whilst providing feedback with opportunity to back out of purchase (if need be). This was a seamless experience and one that I'm happy to have done. Thank you.

hyy1
1 review
7 helpful votes
June 21st, 2021

Compared to Poshmark - this site just doesn't work. They charge more commission yet has far less service - and not enough buyers. Then they throttle your listing w/their "recommended" pricing which is ridiculously low. If you don't list at their price - they won't let your listing be viewed as much. The buyers on this site is so cheap & low end. LIsting new LV Bag- I got immediate sales in 2 days at full asking on the other sites like Posh & Tradesy while this site got nothing.

Tip for consumers:
As a seller - use the others like Poshmark & Tradesy. Though Tradesy takes upto 3 weeks for you to get your money

Products used:
Only used for selling

Service
Value
Shipping
rachaelc12
Vestiaire C. – Vestiaire Collective Rep

Dear HY, thank you for your feedback. Our price suggestions are based on similar products that have sold on Vestiaire Collective, and also take into account the type of item, the brand, materials, and condition, among other factors. We will keep working on improving the experience for our sellers. Best regards, the Vestiaire Collective team

Q&A (26)

Answer:

Dear Elizabeth, thank you for your question. We must inform that our lines are currently closed! Make sure to find our available contact methods directly on our Contact Us article, in our Help center. We remain available for any further questions or queries you might have. The Vestiaire Collective Team

By Vestiaire C.,
Answer:

Dear Rana, we are getting back to you regarding the processing of your recent purchase. Please note that if your item has been handled in our warehouse in New York, our services have been put on hold for a few days and kindly inform that we are fully operational now! Please rest assured that we remain available for any verification, if you haven't received your purchase yet. Thank you very much for you for your understanding, The Vestiaire Collective Team

By Vestiaire C.,
Answer:

There are a lot of honest sellers and buyers there (I consider myself one of them) but if anything goes wrong, Vestiaire will do nothing to help, they will spam you with auto replies

By Gabriellla E.
Answer:

Dear Julie, thanks for your question! Kindly note that, having co-signed the Charter for the fight against online resale of non-compliant goods, we absolutely do not condone the presence of non original items on our platform. This is why we will conduct a control on each item deposited and our Team will be willing to check any item on which our Members may have a doubt on. Make sure to get back to us on your preferred contact method right here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us We hope to see you really soon! The Vestiaire Collective team

By Vestiaire C.,
Answer:

Dear Mercedes, we regret to hear that your request hasn't been replied yet! In order to identify it, we'll kindly ask you to provide us with your item reference. Thank you beforehand and see you really soon! The Vestiaire Collective team

By Vestiaire C.,
Answer:

Do take this matter further, report them, they are really taking the proverbial

By raphaela w.
Answer:

Hi Rick, thank you for your question! Please note that cash will not be accepted as a payment method. You will find below an article on how to pay your order: https://faq.vestiairecollective.com/hc/en-gb/articles/208745149 Depending on your location, you might also be offered other payment methods than PayPal and with the credit card. These will be disclosed on the check out directly! See you really soon, The Vestiaire Collective team

By Customer C.
Answer:

Yes. It costs $20 to ship to the US and beware there is a purposeless $14.99 inspection fee. My item was damaged and not even the one listed and still passed "inspection" so $35 extra later...

By Silvia T.
Answer:

This exact thing happened to me. Completely different top than what was posted. And it still passed their "inspection". I am still fighting with them to no avail. Good luck.

By Silvia T.

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About the business

Buy, Sell, Share

The top site for buying and selling luxury pre-owned fashion.
Discover 30% - 70% off original retail price. 100% of items are curated before going online and once sold, are checked over by our team of quality control experts!

Company Representative

rachaelc12
Vestiaire C.
Typically responds within 5 days

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