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    RoseFeels

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Trustpilot
2.3 / 5
Corporate Values

Overview

RoseFeels has a consumer rating of 4.54 stars from 1,266 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with RoseFeels most frequently mention great experience, customer service and name necklace.RoseFeels ranks 4th among Personalized Jewelry sites.

  • Service
    181
  • Value
    62
  • Shipping
    58
  • Returns
    50
  • Quality
    323

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 86.3%
Positive
1,071
Neutral
94
Negative
76
View ratings trends
22
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How would you rate RoseFeels?
Top Positive Review

“Came out good for mother day!”

Beard A.
7/28/21

Beautiful necklace! My mother love it, and this was exactly what she wanted! I would totally buy from this company again. Thank you!

See positive reviews
Top Critical Review

“Still hasn't arrived”

Krystal B.
5/24/21

I ordered a necklace for my mom's birthday on April 29th and paid for 3-day expedited shipping but what they don't tell you is how long they take to prepare the item for shipping it's now May 24th and I still haven't received an email letting me know that my item is ready for shipping and they can't tell me when it will be ready so glad I paid that extra $30 but not to worry 3 weeks ago they put a rush on it

See critical reviews

Reviews (1,266)

Rating

Timeframe

Other

megannen1
2 reviews
1 helpful vote
July 22nd, 2021

I ordered 2 rings for my mom, and they are gorgeous! Awesome quality and craftsmanship! The picture does them no justice!

Value
saram725
1 review
0 helpful votes
January 14th, 2021
Verified purchase

Arrived quickly. Came in a cute little box... & was exactly like the photo. (I ordered in silver with the middle chain length for an older woman.) Names were done perfectly! I'm excited to give this to my mom as a gift, with kids names on it! Thanks again! You did a great job on it :)

Tip for consumers:
there is mama mom and grandma necklace to choose from

Products used:
custom mom name necklace

shakesw1
1 review
0 helpful votes
January 19th, 2021
Verified purchase

It is so lovely! The quality and craftsmanship are excellent and the necklace falls perfectly on the neck. Would definitely purchase from this seller again. Arrived as promised and packaged beautifully. Thank you so much for your nice craftsmanship, customer service and incredibly detailed work.

Tip for consumers:
they would 3-4 working days to make custom item

Products used:
family necklace

Service
Value
Shipping
Returns
Quality
melanieh351
1 review
0 helpful votes
July 27th, 2021

Love my MAMA necklace! It's cute and dainty and very comfortable to wear. The shade of yellow is a little on the light side so to me you can tell it is not real gold but for the price its great. I've even worn it showering and hasn't faded.

Value
alejandram111
1 review
0 helpful votes
January 15th, 2022
Verified purchase

I made my purchase before christmas and paid the extra money for it; however, I did not receive my purchase within the given time frame. I do say that the communication was great though. I sent an email about the situation, and they refunded me my money for the expedited fee I paid since I didn't receive my order on time. The purchase overall is great quality. I loved it. I recommended site to friends and family.

Reason I chose this business:

I chose this site because it gave great gift ideas for men based on family tree ideas.

Service
Quality
kelseyn42
2 reviews
0 helpful votes
July 29th, 2021

This necklace is soooo much better than the pictures lead on! I purchased this as a gift for my mother in law and I cannot wait to give it to her! Customer service is amazing too! I messed up on one of the initials for the necklace and they fixed it for free. I will definitely purchase from Mignonignon again. Thank you!

Service
alishag43
1 review
0 helpful votes
January 11th, 2021
Verified purchase

Thank you so much for making this. It keeps the joy of our little boy lost in both of our hearts. The quality and finish is amazing. So happy with my purchase!

cleverp1
1 review
0 helpful votes
August 12th, 2021

Love this rose gold bracelet when it arrived and the font was exactly what I wanted, They are reasonably priced and the jewelry... is just beautifully crafted. A Very Satisfied Customer

Service
Value
Shipping
Returns
Quality
kellya833
2 reviews
0 helpful votes
July 13th, 2021

Beautiful necklace, great quality and It's exactly as pictured. Fast shipping and it came in a beautiful box that would be wonderful if this were a gift for someone. Thank you!

Service
Value
Shipping
Returns
Quality
bridgeth88
1 review
0 helpful votes
February 3rd, 2021

Gave as a Christmas gift and she LOVED it! Wish I would have taken a picture. It's also packaged great. 10/10 recommend. Thank you so much!

Service
Value
Shipping
Returns
Quality
stefanier45
1 review
1 helpful vote
February 21st, 2021

It's so perfect. Very delicate and dainty-looking. I'm in love! I was worried the chain length would be too short, but it fits absolutely perfectly.

Service
Value
Shipping
Returns
Quality
marguer1
1 review
0 helpful votes
June 18th, 2021

Earlier than expected date of delivery. All 4 items were exactly what I wanted, my mom and grandma will be thrilled. Thank you

Tip for consumers:
it is safe

Products used:
necklace

Service
Value
Shipping
Returns
Quality
vivianb312
1 review
0 helpful votes
February 8th, 2022
Verified site experience
• Updated review

I previously ordered the large size for my husband. They were too small. His wrist is 7.5" so it should have fit. I'm not sure if the circumference size advertised is the inside of the bracelet or the outside (My measurements indicate it is the outside). If it is the outside these might also be too small. Judging by the previous bracelets this is outside circumference which is misleading. If that is the case I will just break them down and make my own.

Reason I chose this business:

Trying to rectify a previous order.

The only suggestion I have is an image of the item...
November 27th, 2021
Verified site experience
• Previous review

The only suggestion I have is an image of the item as ordered. Other sites have this and it helps when adding things like the smaller colored rings. Other than that it was very easy to order.

Reason I chose this business:

Web search for items - options, cost and look.

russellc323
1 review
0 helpful votes
February 14th, 2022
Verified purchase

I've received compliments on the bracelet. It arrived within the estimated time frame, packaged well, and is as shown online. This is a good company to deal with.

Reason I chose this business:

Attractive bracelet with nice engraving options.

Quality
leesaw17
1 review
0 helpful votes
February 25th, 2022
Verified purchase

Ordering the sign was easy enough. It arrived in good condition with just a few minor blemishes that I imagine nobody will notice. The sign did take nearly four weeks to arrive. I am usually very good at spotting overseas websites but missed it with this website. Keep in mind you are ordering from China so shipping will take forever.

Reason I chose this business:

I had seen a similar sign at a boutique over Christmas, I asked where they got theirs and the girl wasn't sure, she thought maybe ETSY. I did a search and found a pic of exactly what I was looking for, and that's how I found RoseFeels.

Quality
bearda1
1 review
0 helpful votes
July 28th, 2021

Beautiful necklace! My mother love it, and this was exactly what she wanted! I would totally buy from this company again. Thank you!

Service
Value
Shipping
Returns
Quality
drewa49
1 review
0 helpful votes
January 12th, 2021
Verified purchase

Gorgeous, great communication and turned out exactly as pictured. The chain is also really sparkly and pretty. I love it! It's the perfect length I love the font and every name was spelled correctly I pray it lasts along time so I can wear it forever.

Products used:
personalized necklace

Service
Value
Shipping
Returns
Quality
laurenm822
1 review
0 helpful votes
February 5th, 2022
Verified purchase

Purchased bracelet for my soon to be daughter in law. I started to get concerned when 3 weeks went by with no update. I emailed customer service and received reply next day. The bracelet showed up a few days later. Happy customer!

Prompt response

Reason I chose this business:

Browsing online found website

Service
Quality
donnaa1096
1 review
0 helpful votes
March 11th, 2022
Verified purchase
• Updated review

Took almost 3 weeks to get the order & we paid for expedited service...$25.00 that I feel should be credited back to my card!

Reason I chose this business:

Liked the product

Service
Great service if it gets here in the 3 days promised!
January 11th, 2022
Verified site experience
• Previous review
wyattc38
2 reviews
0 helpful votes
July 20th, 2021

It came with a little card saying to not do certain things with it like sleep in it or bathe in it. Thought it was interesting for a product that's supposed to be solid material. In my case sterling silver. Haven't double checked but I'll be sure to.

Value
annad766
1 review
0 helpful votes
August 10th, 2021

I got it 16" name necklace and it hangs just perfectly. Though It's not really big but it's cute. Came even faster than it was supposed to. Thanks

Service
Value
Shipping
Returns
Quality
paulah374
1 review
0 helpful votes
January 31st, 2021

Amazing quality of work and customer service. I will be going through this company for any customization needs I have. Thank you for being an awesome seller!

Service
Value
Shipping
Quality
asitiat
1 review
0 helpful votes
August 13th, 2021

What a beautiful MAMA necklace! The quality is so good. I ordered the 18" chain, fits perfect around my neck! And shipping is also fast, like you

Service
Value
Shipping
Returns
Quality
middlem
1 review
1 helpful vote
February 25th, 2021
Verified purchase

Communication is A+++! The product is A+++! The customer service is A+++! Order! Order! From her she's so awesome we were all so shocked how it looked. It made feel as if I was reliving that moment. Will order many more times. Thank you! For your talent I'm so grateful.

Products used:
custom necklace

Service
Value
Shipping
Returns
Quality
debbieb1442
1 review
0 helpful votes
January 12th, 2022
Verified purchase

The necklace I purchased for my 75 year old mother is beautiful. Seems to be of good quality, sturdy shiny silver chain that mom can slip easily over her head. The picture is beautifully set. This will be a birthday gift to my mother. We lost my Dad this past November 2021.

shipping status

Service
Quality

Q&A (3)

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Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

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About the business

Company Representative

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Lucy V.
Typically responds within 4 days

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