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    Quadratec

Ratings On Other Platforms

Trustpilot
4.6 / 5
Better Business Bureau
4.5 / 5
Corporate Values

Overview

Quadratec has a consumer rating of 4.82 stars from 45,061 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with Quadratec most frequently mention customer service, great experience and easy shopping.Quadratec ranks 1st among Auto Accessories sites.

  • Service
    672
  • Value
    25
  • Shipping
    23
  • Returns
    15
  • Quality
    5535

This company responds to reviews on average within 26 days

Positive reviews (last 12 months): 96.2%
Positive
42,998
Neutral
1,165
Negative
539
View ratings trends
14
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What reviewers want you to know

Positive highlights

  • Great online shopping experience and fast check out.
  • I found every item I need with the help of the customer service rep. Easy to use web site.

Critical highlights

  • The customer service's reaction was "sorry for the confusion".
How would you rate Quadratec?
Top Positive Review

“Things I've bought so far were easy to find while searching...”

Lance C.
4/28/21

Things I've bought so far were easy to find while searching website, product came in mint condition except for hard top. They used DHL and one of the two scraped it with a forklift it seems. Basically got told to F off when trying to inquire about it because I already signed for the package. Not like it cost 3,000 dollars or anything. Moral of story check your packages right away. Otherwise great products

See positive reviews
Top Critical Review

“Needless shipping delays”

Eric T.
8/22/21

I ordered a tonneau cover that was listed as in stock. But for some unknown reason the didn't even ship it until 8 days later. ETA is for it to arrive 12 days after the order. I could have purchased this locally or from any number of other online retailers that $#*! in stock items quickly. I'm planning to return it once it arrives, get it elsewhere, and never purchufrom Quadratec again.

See critical reviews

Reviews (45,061)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (206) web site (165) quality products (84) customer service (474)
carolinel184
1 review
2 helpful votes
April 27th, 2021
Verified site experience

Good website. All info. For any kind of Jeep needed is here. Chat is helpful and knowledgeable. Lots of things to choose from. Fast and easy check out. Prices are comparable or less then other sites. I don't like shipping always so expensive but that's everywhere. Gas is cheap now so it much be union wages of workers making transportation more expensive.

Reason I chose this business:

Jeep parts and needs. You are the best.

bethh390
1 review
0 helpful votes
June 7th, 2021
Verified purchase

We purchased a cargo carrier and when it was delivered the box was completely busted open.The carrier was damaged and hardware was just dropped on the porch. When we called Quadratic they were super helpful. We explained what happened and they shipped out another cargo carrier to us right away; delivery was even made on a Sunday. They also paid to have the first one picked up. Thank you Quadratic for great customer service.

Customer Service was spot on. The gentleman was very nice, apologized for the damaged package and merchandise He immediately placed a new order for us and it arrived within 3 days. Thank you for excellent customer service!

Reason I chose this business:

We were looking for a cargo carrier for our RV and are search brought us to Quadratec. They had the best price and quality.

Service
Quality
oscarg187
28 reviews
2 helpful votes
November 24th, 2021

Nice site. I ordered a spring for my jeep there. Came on time. The quality is good, only the paint is missing in places, but this, as I understand it, is not critical.) I decided to place an order there, because my colleague makes purchases there all the time. He is generally satisfied and still recommends it to me and his friends, because for him it is not just a hobby, but a whole business. Since he got to this point, this site is probably worth checking out.

Tip for consumers:
good

Products used:
Parking Brake Strut Spring

Service
Value
Shipping
Returns
Quality
kimberlyn522
1 review
1 helpful vote
June 1st, 2021
Verified site experience

The vast selection and products are awesome! I happened upon the site in need of a license plate frame (and found much more that I'll potentially revisit). I've ordered a frame (2) times from Amazon that has a defect/warp in it so... the "proof will be in the pudding" next week when I receive my order from Quadratec, as to whether your products are of quality. My fingers are crossed and hopes are high!:)

-kimnsc

Reason I chose this business:

Hopeful...(ref above)

miguelg234
1 review
1 helpful vote
May 19th, 2021
Verified purchase

I had a few questions regarding the tire type for my vehicle and I called Quadratec right after completing the order. I was quickly assisted by Josh and he was able to give me some insight and switch my order to a tire that better fit my project. I had tried other websites and different local shops, but there were constant issues with inventory or even incorrect product delivery. No issues with Quadratec at all.

Excellent. Josh helped me through all my questions.

Reason I chose this business:

Value and product assortment.

Service
Quality
kevinw1250
1 review
0 helpful votes
July 5th, 2021
Verified site experience
• Updated review
Good place
June 27th, 2021
Verified site experience
• Previous review
christophers1807
1 review
0 helpful votes
July 15th, 2021
Verified purchase
• Updated review

I knew what product I wanted that was on your site, I could find it with a google search but when I typed it into the search bar with 3 different variations it never came up. I had to go back to google and click through that way to purchase. Instructions said plug it into driver side tail light plug. Only 1 blinker worked. I found someone online say they had to use the passenger side plug. I can confirm this fixed the problem. 1998 wrangler.

Reason I chose this business:

I have a jeep and you have the jeep parts

Quality
I knew what product I wanted that was on your site,...
August 5th, 2021
Verified site experience
• Previous review

I knew what product I wanted that was on your site, I could find it with a google search but when I typed it into the search bar with 3 different variations it never came up. I had to go back to google and click through that way to purchase

Reason I chose this business:

I have a jeep and you have the jeep parts

rickw529
1 review
0 helpful votes
September 30th, 2021
Verified site experience
• Updated review

Love me some Quadratec. Every time I order items they are always correct when I receive them. I have bought led fog lights, a back up camera, a quadratec winch ready bumper, a stealth winch, hood latches, and inner trim items. Orders are usually prompt and they inform you of the date of shipment. Good people to deal with. The Quadratec items I have used are high quality. No problems on anything I have purchased.

Reason I chose this business:

I have done business with Quadratec several times and the choice of products and quality is why I choose them vs. ExtremeTerrain.

Great service
September 21st, 2021
Verified site experience
• Previous review
Love Quadratec
June 27th, 2021
Verified site experience
• Previous review
thomasa855
1 review
0 helpful votes
May 15th, 2021
Verified purchase

When I saw that my 6 piece floor pans and supports order was shipped in 6 different boxes I expected it to be a nightmare to deal with, however all 6 packages arrived at the same time in one delivery which alleviated a huge headache that could have been a point of contention for me. Thankfully I should not have to do any more orders such as that, and see it as a solid win for me, and for Quadratec.

Reason I chose this business:

I am a Jeep owner. Specifically I own a rusted out POS TJ. Quadratec offers me every part I need to either restore, rebuild or completely replace my Jeep if I need to. The range of products and aftermarket parts are well worth the wait when ordering online. Quadratec is a Jeep Owner’s first stop for one stop shopping. This recent purchase made my experience with Quadratec very good. Not to mention the quality of the parts shipped were superior to the OEM parts that it was originally made from. Very pleased indeed.

Quality
danielp1545
1 review
0 helpful votes
October 3rd, 2021
Verified purchase

When I asked questions about the product, your response came soon afterward (within the hour, for example) which is very rare. I thank you for that. This is going on a 3/8-16 Hurst shift stick that I have to reach for. It's chrome, and your item is black. So, not a perfect match, but evidently what I am looking for is rare and you folks are the only ones that carry anything close to what I need. So, I appreciate that you have something that will bring the shifter closer to me.

Reason I chose this business:

Only Retailer that carry what I need.

Service
Quality
keithm836
1 review
0 helpful votes
November 21st, 2021
Verified purchase

Good. Ordered replacement items needed for my CJ7. Received what I ordered in a timely manner, in fact better time than was originally told. Have not had an opportunity yet to install the items I ordered so I can't say anything regarding their quality or fit. However, looking at them as received I don't expect to have any issues in either installing them or their intended function.

Quality
chrisf937
1 review
0 helpful votes
July 8th, 2021
Verified purchase

Would shop again! Finding the right parts and placing the order was easy. Also given peace of mind knowing that they delayed (by only hours) the shipping until I confirmed my ship-to address (where I'd be installing the product), since it was not my billing address. Great customer service!

Quality
lethak1
1 review
0 helpful votes
May 12th, 2021
Verified purchase

I talked to a customer service agent who answered my questions quickly. In addition, prompt delivery was much appreciated! The installation videos were also helpful and we were able to easily install our soft top! Overall a great experience with Quadratec.

Reason I chose this business:

Previous customer

Quality
bryanw325
1 review
0 helpful votes
October 5th, 2021
Verified site experience

Quadratic never fails. Never. This company IS Jeep. I use Quadratec for all of my Jeep needs and pass them referrals whenever possible. Easy to navigate the site, wonderful customer service, fast shipping, etc. This is a top notch organization with a ‘white glove' service model.

Reason I chose this business:

I only choose Quadratec.

lancec128
1 review
0 helpful votes
April 28th, 2021
Verified site experience

Things I've bought so far were easy to find while searching website, product came in mint condition except for hard top. They used DHL and one of the two scraped it with a forklift it seems. Basically got told to F off when trying to inquire about it because I already signed for the package. Not like it cost 3,000 dollars or anything. Moral of story check your packages right away. Otherwise great products

catherinee149
1 review
0 helpful votes
October 15th, 2021

I've ordered a number of items from Quadratec and have never been disappointed. The orders always arrive on time and in good condition, and they always provide tracking. Most recently I ordered a locking fuel door cover, and unfortunately used the little ring that came with it to attach it to our Wrangler key ring. The fuel door key managed to come off the Wrangler key ring twice... I found it the first time and should have learned from that because I couldn't find it the second time. I called Quadratec customer service and they immediately put a replacement key in the mail at no cost! I definitely recommend this company.

Tip for consumers:
They provide good quality parts and reliable shipping. Also excellent customer service.

Products used:
Multiple parts for Jeep Wrangler

Service
Value
Shipping
Quality
chiph28
1 review
0 helpful votes
July 1st, 2021
Verified purchase

I've seen lots of complaints recently with Quadratec, but I think that's generally focused on larger items damaged in shipping (bumpers) or backordered items. I could not have asked for better on this one - ordered it Monday night, it shipped Tuesday, and arrived on Wednesday. I picked up my Jeep and installed the Tazer mini w/ no issues. Perfect order from start to finish on this one.

Reason I chose this business:

Had $300 in gift cards collecting dust for 2 years... and needed a Tazer mini for my JLU.

Quality
philt136
1 review
0 helpful votes
June 7th, 2021
Verified purchase

What a surprise to find these padded wrangler door bags! Never seen them before or anywhere else. They are exactly what I need so placed an order and received very quickly even way out here across the Pacific ocean. Thanks Quadratec!

Reason I chose this business:

#1 a US based company. Expansive list of products, fair pricing and shipping costs, Easy to use website. Been shopping here about 7 years now. Keep up the good work Quadratec!

Quality
normanp96
1 review
0 helpful votes
August 22nd, 2021
Verified purchase

These CJ turn signals are JUST AWESOME! I haven't installed them yet, but they've got lenses and bulbs and plugs and everything. Am I digging them? Heck yeah! I'm glad they go the the front so they're going to be seen first when I pull up the the PAR-TAY! Rock on, Quadratec! When they legalize marriage between a man and a Jeep parts supplier, I'm bringing you a ring! You literally light up my life!

Reason I chose this business:

Google told me to.

Quality
evana84
1 review
0 helpful votes
October 30th, 2021
Verified site experience

I love quadratec. I have reliably shopped from you guys for my 2007 jeep wrangler for over 10 years now. My jeep has been fitted with various quadratec branded items over the years, taking them from the beaches of Corpus Christi Texas, to the extremely wet Juneau Alaska for 9 years, and now in to the Florida Keys. Keep up the great work in these trying times.

Reason I chose this business:

Reliability

ianb577
1 review
0 helpful votes
June 17th, 2021
Verified purchase
• Updated review

I am happy with shopping experience and product quality, however 4 stars do to powder coat damage upon taking delivery of product. I understand this may of been caused by the shipping company (FedEx) but a few defects show signs it was packaged with defects already on bumper and winch plate. Some black touch up paint should do the trick.

Reason I chose this business:

I was gifted a gift card.

Quality
Fast and easy
June 9th, 2021
Verified site experience
• Previous review
morganh237
1 review
0 helpful votes
August 14th, 2021
Verified site experience

So the nice lady I spoke to today, she let me return something that I bought longer then 30 days ago. This is good customer service. It's why I'm back. I've bought a ton of stuff lately. And it looks like I'll continue. Thanks.

deborahr1329
1 review
0 helpful votes
November 23rd, 2021
Verified site experience

Always helpful and great on returns! Awesome selection on products. May need to revisit packing on hoods shipped for delivery. Tons of friends have received with dents, so I won't order until that can be corrected.

Reason I chose this business:

Know a few who work for you and respect the company.

lisaf1330
1 review
0 helpful votes
May 14th, 2021
Verified purchase
• Updated review

Always a pleasure shopping.
Would like to have an EASY FIND when searching for military/Hero's discount... if offered or not, since it's been a while since my last putschase. Nonetheless this item I've been debating on getting & once I saw some other Jeepers using it... knew it was a good product & a definite MUST ADD to my "Jeep box". :)

Reason I chose this business:

WHY NOT?!:)
Haven’t been disappointed in products purchased in the past plus friends stated that the deflators were here.

Quality
Always a pleasure shopping
May 6th, 2021
Verified site experience
• Previous review

Always a pleasure shopping.
Would like to have an EASY FIND when searching for military/Hero's discount... if offered or not, since it's been a while since my last putschase. Nonetheless this item I've been debating on getting & once I saw some other Jeepers using it... knew it was a good product & a definite MUST ADD to my "Jeep box". :)

Reason I chose this business:

WHY NOT?!:)
Haven’t been disappointed in products purchased in the past plus friends stated that the deflators were here.

joshf190
1 review
0 helpful votes
August 26th, 2021
Verified site experience

I love this site! It's very easy to navigate (user friendly)
I work for a dealer, that sells Jeeps... Quadratec has their s@#t together!

Thank You
Josh Filbert (service manager)
Your Deal Automotive

Q&A (5)

Answer:

Do not go through them. They take over a month to get your part(s). Customer service is a joke, good luck!.

By Zachariah W.
See more answers (7)
Answer:

Emails are never answered, even with multiple tries.

By Amanda B.
See more answers (5)
Answer:

Yes, we do ship to Oman. During checkout you would just choose that from the drop down menu or you can contact our sales department and they can help get an order in place for you. Thank you

By Hailey L.
Answer:

No, manufacturer has a contract with recycled steel. Check your warranty if there is one. Good luck

By Zachariah W.

Can’t see your question? Ask to get answers from the Quadratec staff and other customers.

Posting guidelines
Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

Products (5,751)

Quadratec $100 Instant Gift Card
Quadratec $100 Instant Gift Card
106 reviews

25% more purchasing power!

Quadratec  12-Volt LED Christmas Wreath
Quadratec 12-Volt LED Christmas Wreath
69 reviews

It's 12 volt.

Quadratec  Gift Card
Quadratec Gift Card
31 reviews

Quick & easy!

Quadratec  Custom Fit Entry Guards for 18-21 Jeep Wrangler JL & Gladiator JT
Quadratec Custom Fit Entry Guards for 18-21 Jeep Wrangler JL &...
24 reviews

I put these same entry guards on my JL. Held up well and look nice. Now putting some on my new JT.

Quadratec  2 Bike Folding Bike Rack for 2" Receiver Hitch
Quadratec 2 Bike Folding Bike Rack for 2" Receiver Hitch
18 reviews

For Jeep and nice design

See more products

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About the business

Shop a wide variety of genuine & aftermarket Jeep parts and accessories for Wrangler, CJ & Cherokee. Free same day shipping on most orders.

Company Representative

seanm823
Sean M.
Typically responds within 26 days

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