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    LUX LAIR

Ratings On Other Platforms

Trustpilot
4.6 / 5
Better Business Bureau
5 / 5
Corporate Values

Overview

LUX LAIR has a consumer rating of 4.79 stars from 310 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with LUX LAIR most frequently mention customer service and great experience.LUX LAIR ranks 6th among Designer Clothes sites.

  • Service
    4
  • Value
    15
  • Shipping
    15
  • Quality
    25
Positive reviews (last 12 months): 95.1%
Positive
97
Neutral
1
Negative
4
View ratings trends

What reviewers want you to know

Positive highlights

  • Great service, fast shipping, thanks for everything.

Critical highlights

No critical highlights yet

How would you rate LUX LAIR?
Top Positive Review

“My wife absolutely loves the bag!”

Cynthia H.
12/17/19

The Gucci Beige Coated Canvas Joy Boston Satchel Bag arrived on time and it was everything we hoped for. My wife absolutely loves the bag!

See positive reviews

Reviews (310)

Rating

Timeframe

Other

Reviews that mention popular keywords

great service (4)
aprilw166
Anthony U.
1 review
8 helpful votes
May 2nd, 2020

Thank you. It is an early Mother's Day gift to myself. I look forward to receiving my new clutch.

bernharda10
Cynthia H.
1 review
13 helpful votes
December 17th, 2019

The Gucci Beige Coated Canvas Joy Boston Satchel Bag arrived on time and it was everything we hoped for. My wife absolutely loves the bag!

sherylc145
1 review
11 helpful votes
May 14th, 2020
Verified purchase

Great product and great customer assistance. I had accidentally used an old address for shipping and when I called the company the gentleman did everything in his power to make sure my item wasn't lost to me. He rerouted my shipment to the local post office for for pick up preventing a long process for return abd I couldn't be more grateful!

aliceo44
1 review
10 helpful votes
December 28th, 2020
Verified purchase

Honestly thought this was all a scam because i had never heard of lux but my order shipped in 24 hours was here before Christmas and great authentic quality. Ill for sure be purchasing again!

Reason I chose this business:

Discounted price

Reason I chose this product:

It was a gift and my s/o loves MCM

Value
Shipping
Quality
karena566
1 review
3 helpful votes
May 21st, 2020
Verified purchase

Fast Delivery and the bag came as expected. It's a cute medium size to carry around or put into a another bag. Thank you!

fatimak25
Amanda E.
1 review
2 helpful votes
November 2nd, 2019

It's a gift, so a box would have been nice, but it's still fine and a really pretty piece.

rogerd365
1 review
2 helpful votes
March 9th, 2021
Verified site experience

This is my first order placed with Lux Lair. I did google the business and found it to have a good reputation. Please check back after the item arrives for additional comments.

Reason I chose this business:

The item I was seeking was in stock.

marilynh349
1 review
1 helpful vote
November 16th, 2020
Verified site experience

I'm so thrilled to find this style Michael Kors. It was exactly what i wanted and the price is perfect, thank you

Reason I chose this business:

I was looking for Michael Kors on line and came across your web site

christopherb803
Sam W.
1 review
13 helpful votes
January 5th, 2020

My order arrived today. The delivery date mentioned was the first of two hubs en route to the final destination, which is Singapore. Again, thank you for world class customer service, and Happy New Year!!

catherinee120
1 review
6 helpful votes
May 6th, 2021
Verified purchase
• Updated review

It was good except for the shipping. I am a teacher and can't be home during the day to sign for packages. So I told the USPS that and the next day they left it at my door and that was fabulous! Also, I live in a very safe neighborhood and have packages all the time and sometimes they sit there awhile and it's okay.

Reason I chose this business:

You had a white Michael Kors purse I needed for an outfit. It wasn’t the exact one I wanted but the best I could find and cute.

Reason I chose this product:

I needed Michael Kors to match my dress and shoes.

Quality
Good ans found I hope what I want
April 26th, 2021
Verified site experience
• Previous review
mekaylal1
1 review
7 helpful votes
March 7th, 2021
Verified purchase
• Updated review

I loved the bag and how fast on lux lair's part you shipped it out. The problem came when dealing with the carrier. They lost my package in transit. So even though the package was 2 day delivery. It took 2 weeks for me to get it.

Reason I chose this business:

Only place I could find that has this bag and authenticates.

Reason I chose this product:

I wanted this mcm bag

Value
Shipping
Quality
Simple and easy!
February 23rd, 2021
Verified site experience
• Previous review
clairec276
1 review
1 helpful vote
March 3rd, 2021
Verified site experience

You had exactly what I was looking for. I sent an email, and left a phone call but unfortunately no one got back to me. I hope this wallet is Navy with Silver hardware on it.

Reason I chose this business:

I was googling for a type of wallet I wanted and no one had it except you. I hope it is correct from the pictures you show. I could not tell if the hardware, zipper, etc. was silver or gold. I hope Silver to match my purse.

kaylav47
1 review
7 helpful votes
May 25th, 2020
Verified purchase

Worst experience ever paid for 5-7 day shipping and then it hasn't even shipped yet...

* LUX LAIR attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

dorothyb674
1 review
1 helpful vote
September 11th, 2021
Verified purchase

Easy shopping experience! Found the perfect purse in the color that I had been looking for but could not find on other sites. It came well packaged to prevent damage in transit. I love the item & the shopping experience!

Reason I chose this business:

It popped up on my Facebook page.

Reason I chose this product:

I had been looking for this specific purse in this specific color for months.

Quality
sr475
1 review
1 helpful vote
June 7th, 2021
Verified purchase

I've been looking for these Mcm slides for about 3/4 mos found them here under retail…only negative is they came USPS and took over a week to get here…but I love them website easy to use.

Reason I chose this business:

They had the shoes I wanted under retail price.

Reason I chose this product:

Been looking for it for over 3/4 mos

Quality
marianneh454
1 review
8 helpful votes
April 23rd, 2021
Verified purchase
• Updated review

So far ( my first time purchasing from this company), has been very good!
This company is AWESOME! My experience from start to finish was perfect! The wallet I purchased was exactly as described and I Love it! Shipping was quick and packaged well. I WILL be ordering from Lux Lair
Again.

Reason I chose this business:

Affordable and love their openess about bringing product to authorized dealer to prove authenticity. Love honest people!

Reason I chose this product:

The price was affordable

Quality
So far ( my first time purchasing from this company),...
April 13th, 2021
Verified site experience
• Previous review

So far ( my first time purchasing from this company), has been very good!

Reason I chose this business:

Affordable and love their openess about bringing product to authorized dealer to prove authenticity. Love honest people!

michellel765
Ben V.
1 review
3 helpful votes
December 23rd, 2019

Thank you so much. I for sure would do business with you guys in a heartbeat again.

latitaf
1 review
0 helpful votes
June 26th, 2021
Verified site experience

So far so good. I hope it arrives within the 3-5 day window as promised.

Reason I chose this business:

Great selection!

danac308
1 review
8 helpful votes
November 29th, 2020
Verified site experience

Great customer service. Victor promised to call me back regarding an item I was interested to purchase and he did. Because of him, I did not hesitate any longer and purchased the YLS belt I have been looking at it for a while now. Thanks Victor.

Reason I chose this business:

Because of Victor, your customer service representative.

missyb55
1 review
2 helpful votes
December 14th, 2020
Verified purchase

I am very pleased with my overall experience. The selection, price, and delivery have been nothing but positive. I even got my order earlier than expected! I will never purchase anywhere else for my MK again.

Reason I chose this business:

Selection and price from the comfort of home

Reason I chose this product:

It was what I have been looking for

Value
Shipping
Quality
aleksandrg9
Kimberly R.
1 review
3 helpful votes
May 6th, 2020

Got it all good size wise 1 size bigger and perfect ))) 10 star. Will buy more.

benjamins270
John W.
1 review
11 helpful votes
May 8th, 2020

First of all you guys are awesome to do business with I appreciate you greatly. The shoes are amazing and they look and feel wonderful. You guys have been a Wonder to deal with and will definitely be looking towards you for future purchases

richardb2876
1 review
1 helpful vote
April 18th, 2021
Verified site experience

Fast and easy shopping. I love the variety of merchandise and payment options.

Reason I chose this business:

Product availability.

ilianaj1
Nicole N.
1 review
11 helpful votes
May 22nd, 2020

I received my order this morning they are beautiful thank you. You guys are awesome the best customer service I've ever had ordering online. I will definitely be shopping with you guys again.

avag43
1 review
1 helpful vote
April 2nd, 2021
Verified site experience

I was skeptical making a big purchase but it turn out great, my order was shipped out quick like within 3 days I had my husband order, an answer my email the next day. Thanks

Reason I chose this business:

Because my husband wanted some ballys an I found them on this website.

Q&A (2)

Answer:

We average about 3 business days to Oswego with our free expedited shipping, guaranteed in 5. Thank you.

By Viktor B., Representative
Answer:

Yes—absolutely. All of our merchandise is 100% authentic, brand new and of first quality and comes complete with its original tags, authenticity cards, etc. We acquire our inventory directly from the brands or their authorized dealers only, ensuring the authenticity of every piece we carry. Lastly, we guarantee the authenticity of our goods with a lifetime money-back guarantee.

By Viktor B., Representative

Can’t see your question? Ask to get answers from the LUX LAIR staff and other customers.

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Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

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About the business

We are purveyors of 100% authentic luxury goods, including designer handbags, clothing, shoes and accessories, from some of the world's most coveted brands. LUX LAIR is inspired by the savvy fashion-conscious shopper who seeks value without compromising style. We are a luxury goods outlet, with over 17 years of experience, featuring wares for both men and women, at a fraction of their original retail price.

Company Representative

viktorsb
Viktor B.
Representative

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4.8
305 reviews
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