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    Flagship One Inc

Flagship One Inc

957 reviews

Ratings On Other Platforms

Trustpilot
4.1 / 5
Better Business Bureau
1.5 / 5
Corporate Values

Overview

Flagship One Inc has a consumer rating of 4.11 stars from 957 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with Flagship One Inc most frequently mention easy order and correct part.Flagship One Inc ranks 15th among Auto Parts sites.

This company responds to reviews on average within 15 days

Positive reviews (last 12 months): 84.4%
Positive
570
Neutral
14
Negative
91
View ratings trends
57
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I've been hung up on and generally there is no customer service.
  • The next week, there was no update from my Account Manager (not sure they actually exist).
How would you rate Flagship One Inc?
Top Positive Review

“Great Job Flagship”

Mark W.
1/13/20

I had spent over 500 dollars on my car new alternator, new battery and car was still doing same thing, I keep searching for a answer to my chrysler 300 2005 touring lights were flickering. Hooked the pcm from flagship up and problem solved, no mechanic could figure it out. I Thank you Flagship One.

See positive reviews
Top Critical Review

“Warranty issues”

Rick M.
9/30/20

I purchased a pcm, I'm having an issue with it, they simply stopped responding to my questions and warranty process. I tried calling, was always on hold! I have sent multiple e-mails, no response. The ones they did respond to did not address my clear question and concerns. I will not recommend them. They happily take your money, then when an issues arises, nothing! Not cool!

See critical reviews

Reviews (957)

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Reviews that mention popular keywords

customer service (75) account manager (35)
markw1091
1 review
28 helpful votes
January 13th, 2020

I had spent over 500 dollars on my car new alternator, new battery and car was still doing same thing, I keep searching for a answer to my chrysler 300 2005 touring lights were flickering. Hooked the pcm from flagship up and problem solved, no mechanic could figure it out. I Thank you Flagship One.

seank114
Sean K. – Flagship One Inc Rep

We sincerely appreciate your stellar review. Hoping to serve you again soon.

dilbaghb
1 review
0 helpful votes
February 12th, 2022
Verified purchase

ML 550 from Canada, grest custimer service from reps (especially Shenna)
2 years of car issues solved with a plug n play, key on engine off for 2 minutes then fired up like it should. Very impressed, these guys know their stuff. Highly recommend over the rest. FS1 rocks!

Products used:
Ecu

Service
Value
Shipping
Returns
Quality
seank114
Sean K. – Flagship One Inc Rep

Hi, We appreciate the 5 stars! It is great to know how happy you were with our service. Please do not hesitate to contact us if you have any questions.

jeneryb
1 review
0 helpful votes
March 8th, 2022
Verified site experience

My car is sitting in the mechanic's shop for 3 months now because we are having a hard time looking for the correct ecm. My friend referred me to flasghip one website to try to look for my part, called them and assisted me and luckily they have one. I ordered it and when it came, boom! My car is now working in a good condition. Thank you so much! Highly recommended!

taisonm
1 review
24 helpful votes
July 17th, 2020

Transaction went smooth. A very knowledgeable lady on the phone assisted with my order and installation process. I am pleased with their support. Thank you.

seank114
Sean K. – Flagship One Inc Rep

Thanks so much for your 5-star review!

rickm579
3 reviews
15 helpful votes
September 30th, 2020

I purchased a pcm, I'm having an issue with it, they simply stopped responding to my questions and warranty process. I tried calling, was always on hold! I have sent multiple e-mails, no response. The ones they did respond to did not address my clear question and concerns. I will not recommend them. They happily take your money, then when an issues arises, nothing! Not cool!

bryanb633
1 review
0 helpful votes
March 6th, 2022
Verified site experience

Ease of access, mentioned guarantee, and mentioned quick shipping is why I am currently ranking 4/5 stars. If everything goes smoothly upon arrival of the ECU along with a successful installation; I will likely rank Flagship One 5/5 stars and tell others. Thank you in advance.

wesb92
1 review
0 helpful votes
March 7th, 2022
Verified site experience

Website easy to navigate. Already tried purchasing a used one to find out that it needed programming. Excited about the plug and play part.

martind264
1 review
1 helpful vote
August 10th, 2020

I a repair shop owner, we look for best deal on parts all the time as it means margins for us, timeframes are also key factor for us. Buying with Flagship is always a breeze, I spend almost no time in looking for parts and just give them a direct call, and prices are pleasantly surprising, too. Thanks Flagship for helping me grow my business.

Service
Value
Shipping
Returns
Quality
seank114
Sean K. – Flagship One Inc Rep

Thanks so much for the 5 stars and review. Sincerely appreciate it.

zacheryh19
1 review
0 helpful votes
March 6th, 2022
Verified site experience

The unit works in my car like brand new. If I need another pcm I will use them again. Thanks!

davidf2148
1 review
1 helpful vote
December 1st, 2020

Glad that I bought from Flagship1. Not only did they process and ship quickly but also provided additional information necessary to make my part work in my car based off of the vin but don't forget the CASE learn. PCM - 2008 Pontiac torrent.
Thanks, D. F.

seank114
Sean K. – Flagship One Inc Rep

Thank you so much for supporting us with your 5-stars and kind words, David. We appreciate it a lot!

johnk1646
1 review
29 helpful votes
January 12th, 2020

This is a fantastic company. I purchased a new 1995 Lincoln Town Car ECM from flagship one, Inc. Extremely friendly & knowledgeable staff. I will come back here.

seank114
Sean K. – Flagship One Inc Rep

Thank you! Appreciate your review and 5 stars.

michaelh2530
1 review
19 helpful votes
July 1st, 2020

I bought a PCU/ECU which ever you want to call the item. It lasted 6 months before the PCU. The car is dying once again and this stupid company wants me to send the PCCU back to them before they will send me a new PCU. You can see that the receipt states unlimited warranty. I would suggest that you buy from another company. This company sells crap equipment. Six months is not very long for this issue to start again.

dano479
1 review
0 helpful votes
March 10th, 2022
Verified site experience

So far very Happy! Made my order hopefully all goes well with shipping and then my install! Thank you so much for making this easy

ericam273
1 review
3 helpful votes
October 7th, 2020

I ordered an engine computer for my 2008 Chrysler PT Cruiser from FS1 and when the order was taking awhile to fulfill even after receiving the tracking number I became worried after reading all the negative reviews. Messaging their customer service reps really helped ease the stress and they kept me well informed. They are not working at full capacity with covid19 restrictions in place so it has slowed down their capabilities of getting your purchases out to you in a timely manner (mine took about 3 weeks from time of purchase) but I was able to receive my engine computer and my car works perfectly now. I gave 5 stars to help cancel out some of the negative reviews as many people who have had good experiences do not think or bother to rate whereas you are more inclined to rate a negative experience, otherwise I would have rated 4. My only negative comment is I wish they would have been more upfront about how long the item would take to ship out.

seank114
Sean K. – Flagship One Inc Rep

We appreciate your patience with the wait and will do our best to be more proactive in giving customers heads up with possible order delays. Thank you for your great review!

kenh836
1 review
14 helpful votes
July 22nd, 2021

First everyone must understand I have a shop and people depend on me to repair their cars. Please for your own piece of mind DO NOT do business with these CLOWNS.
Of course I am pissed! I've given this company enough consideration for their faults. I place the order on the 10th of July and an email was sent regarding the Vin# the following day. I responded with a call to give the Vin the following day. After waiting three days and not seeing the order had shipped I called back to customer service. They stated they still do not have the Vin. I gave it again and three days later can not get an update other than it has gone to programming. Today is the 24th and the customer service agent states they just got the Vin two days prior and the unit has gone to programming.
Now about the customer service. Liars and idiots. Don't waste your time calling they will put you on hold
And never return and the line drops the call. I canceled my order. Just don't use this company and you won't have to deal with the frustration.
Don't fall for the owner responses. These responses have been the same for years. Read what the idiot wrote below. The stupid ass could call me, if he was genuine about his words. He has my contact information. I am a Christian but I want everyone to know these people are all Asses. I cannot say it enough these people are really A holes.

Tip for consumers:
Look elsewhere.

Products used:
None, I canceled the order.

seank114
Sean K. – Flagship One Inc Rep

We set a high standard for ourselves, and we’re so sorry to hear about the issues you experienced. We would like the opportunity to talk and investigate your feedback further. Please contact us at admin@fs1inc.com so that we can make this right.

hastonm
2 reviews
5 helpful votes
August 7th, 2020

I recently purchased an ECM module from you guys for my dodge van. It was very easy to install. Been using it for a week now and haven't come across any issues so far. Amazing service!

seank114
Sean K. – Flagship One Inc Rep

Thanks so much for your review and 5 stars!

richardj1284
1 review
0 helpful votes
March 8th, 2022
Verified site experience

Part arrived in a safe box with bubble wrap. Tried to install it, it works very well. I can now go to my work without renting a car. Thank you so much flagship 1

donc710
1 review
0 helpful votes
January 23rd, 2021

When no one else could help they had my back. Saved me over $1200. 00 over the dealership! These guys are the best around..

seank114
Sean K. – Flagship One Inc Rep

Thanks so much for your compliments. We sincerely appreciate it!

edwards1345
1 review
0 helpful votes
March 7th, 2022
Verified site experience

Normal online transaction hopefully I'll get the ECU very quickly I'm without a vehicle right now because of it I need it for work

robinj149
1 review
12 helpful votes
March 8th, 2020

There was a little mis communication on
My ecm for my 2007 ford edge key reprogramming... The emc i ordered from flagship 1 was Good... Kristin made everything better, very professional and resolved this issue! Thank You Flagship 1! Robin J. :)

karlier5
1 review
0 helpful votes
March 1st, 2022
Verified site experience

Easy to use the site, lower price than most, hoping the part works when it gets here and I will be a repeat customer..

michalj17
1 review
23 helpful votes
January 28th, 2020

I purchased the ECM module for my 1995 Dodge Avenger. It's AMAZING, it truly unlocks the power also brings out the best in my bolt-on upgrades. It is worthy the cash and very easy to install. No adverse signs or issues so that good!

seank114
Sean K. – Flagship One Inc Rep

Thank you so much for your 5 star review!

rusevk
1 review
20 helpful votes
July 15th, 2020

My Husband bought a module from them. The car had some troubles starting up but after installing the part it worked perfectly again. Installation takes a bit but now he pleased with his purchase.

seank114
Sean K. – Flagship One Inc Rep

Thanks so much for your review details and the 5 stars!

danield1303
1 review
2 helpful votes
May 18th, 2021

Took 3 weeks for them to finally send the pcm i ordered, then another 3 weeks for customs to clear it and tell me i owed them duty and taxes. After all the waiting i did and negative reviews i read i was extremely anxious expecting the pcm would be garbage and i wasted $350. I was happily mistaken. My truck fired right up, no more check engine no more misfires truck runs perfect so far. Im happy with this purchase, cant say everybody will have this experience but it worked for me.

seank114
Sean K. – Flagship One Inc Rep

Hi Daniel, thank you for the great review! We’re so happy you loved your experience and can’t wait to have you back for your next service appointment. Until then, we’re here if you need anything.

kusherz
1 review
0 helpful votes
March 6th, 2022
Verified site experience

I am a shop owner and took a chance to try ordering their pcm. They did not let me down.

Q&A (7)

Answer:

Scam company. They will take your money. You will be lucky to receive anything

By Chad H.
See more answers (24)
Answer:

They are the masters of "terminal hold" until you get frustrated and give up. I can't imagine how low you need to be to work for these scammers!

By Dan S.
See more answers (18)
Answer:

Stay away! They charged my card and never sent my part!

By Blake G.
See more answers (11)
Answer:

I would buy a chicken sandwich from these clowns. Dishonest business practices.

By Benjamin B.
See more answers (10)
Answer:

They sell automotive rebuilt part like PCM or ECM but its a low quality products

By Caron M.
See more answers (3)
Answer:

Dont waste your time calling them, I dont know. I will never find out because Im never doing business with them again!

By albert g.
See more answers (2)
Answer:

Their 2-7 shipping days is a total LIE. Their customer service are paid professional liars well. Will tell you anything to appease you true or not. I cancelled my order after 14 days and they couldn't tell me WHEN. Shop elsewhere, this company has huge problems.

By Joseph B.

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About the business

Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!

Company Representative

seank114
Sean K.
Typically responds within 15 days

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4.1
721 reviews
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