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    Fashion Nova

2021 CUSTOMER CHOICE AWARD

Ratings On Other Platforms

Trustpilot
4.3 / 5
Better Business Bureau
1.4 / 5
Reviews.io
2.1 / 5
Corporate Values

Overview

Fashion Nova has a consumer rating of 4.02 stars from 14,040 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with Fashion Nova most frequently mention good quality, online shopping and fast delivery.Fashion Nova ranks 19th among Women's Clothing sites.

  • Service
    546
  • Value
    510
  • Shipping
    546
  • Returns
    495
  • Quality
    500

This company does not typically respond to reviews

Positive reviews (last 12 months): 1.2%
Positive
4
Neutral
15
Negative
314
View ratings trends
287
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What reviewers want you to know

Positive highlights

  • Im giving them a solid 5 out of 5 for customer support and this is an honest review of mine.
  • FN never let me down when it comes to quality clothing and efficient delivery services.
  • 2021 Customer Choice Winner

Critical highlights

  • Never had to deal with such horrible customer service.
  • Always receive wrong items with a bunch of holes in them they don't do refunds or exchanges just give store credit.
  • By this point I was pissed & wanted my money back not a stupid gift card.
How would you rate Fashion Nova?
Top Positive Review

“Very trendy, great prices!”

Heather H.
11/1/21

I had a few minor issues getting my package but it wasn't due to anything Fashion Nova did. It was the shipping company. However, the customer service here is FANTASTIC! I can't rave enough about the prompt reply to my emails, the professionalism, kindness, and willingness to offer to compensate for someone else's mistakes. On to the clothing. As I said they have very trendy clothes and a great looking website and app. Very professional. My only complaint, if you will, is the sizing. Their L which should be a size 10/12 max, is very small in most items, around an 8 in my opinion. I suppose it depends on your body type. I'm pretty tall and hippy so I will have to exchange or return my items for the "curvy" sized clothing. The quality over all is pretty nice especially considering the prices! They are a Chinese company so I should've expected smaller sizes I suppose. I hope that didn't come out sideways? In any case, as long as you keep in mind that is you're tall or bigger in the hips or top areas you'll either have to size up or go into the curvy department, I'm confident you'll be happy with this store!

See positive reviews
Top Critical Review

“Terrible customer service and no refunds”

patricia e.
6/21/21

I wanted to use the 40% off but code but then the system somehow didn't apply it and I was charged full price. I tried to cancel or modify my order within seconds after receiving the confirmation email. The quality is not the best and then You have to pay for returned items and they won't give you your money back, only credit. I don't care how many "influencers" wear their clothes, this type of customer service is horrible. Taking my dollars somewhere else.

See critical reviews

Reviews (14,040)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1435) store credit (454) gift card (322) customer support (183) delivery service (178) shopping experience (114) return policy (102) post office (59) size guide (75) quality items (73)
patriciae751
1 review
12 helpful votes
June 21st, 2021

I wanted to use the 40% off but code but then the system somehow didn't apply it and I was charged full price. I tried to cancel or modify my order within seconds after receiving the confirmation email. The quality is not the best and then You have to pay for returned items and they won't give you your money back, only credit. I don't care how many "influencers" wear their clothes, this type of customer service is horrible. Taking my dollars somewhere else.

Tip for consumers:
make sure the code is applied before you hit pay.
keep in mind that if you don't like it they won't refund your money, only exchange it for something else. that way they make sure to always keep your money, even if you are not satisfied.

Products used:
dresses

Service
Value
Shipping
Returns
Quality
aleshah7
1 review
11 helpful votes
September 14th, 2021
Verified purchase

WORST EVER. I ordered a package from them since the 6th of October, it said it would've only took 4 days this is going two weeks and still nothing. I decided to send an email to help center they're saying it was delivered to the carrier facility. I contacted the carrier facility, they're saying they haven't received anything from fashion nova. It's crazy and foolishness. This was my first time ordering and I will not be ordering anything anymore. Really bad experience.

Products used:
Clothes

Service
Value
Shipping
Returns
Quality
sarag442
1 review
1 helpful vote
October 6th, 2021

This site used to be great until they over priced their items. The dresses are very stunning and their are lots of options. Everything seemed going perfectly until i saw the prices. The prices are so expensive for only little amounts of detail and material. For only a satin mini throw on dress you would have to pay 33 dollars and that was with the 30% off code! Its way to expensive for nothing. They need to lower their prices or i will stop shopping

evel48
1 review
22 helpful votes
November 9th, 2020

They blow your phone up every time you visit the site. They want you to use the code but then the system removes the code and you are charged full price. They do not cancel orders and they do not make any modifications to your order even if it's seconds after your receive confirmation emails. You have to pay for returned. This happened to me multiple times. Lame and I will not shop here anymore. Spend your coins elsewhere ladies. There a more plenty of other options on Instagram I can give links if you need.

opeyemij
1 review
19 helpful votes
December 27th, 2020
Verified purchase

How can you people be so insensitive? I order items with $328 since the 3rd of December, I used my husband's address in the United States so he could bring them to me when he's coming to Nigeria on the 30th of this morning. Today is 28 of Dec, and I didn't get any information on the tracking. He leaves the states tomorrow which means I won't be able to get my order till maybe April because I have no idea when he'll come visit next. I am not happy, this was supposed to be my birthday shoot outfit.

Tip for consumers:
Don’t order anything from Fashionnova during their Cyber mega sales or Christmas sales

Products used:
Clothing items

Service
Value
Shipping
maried713
1 review
13 helpful votes
May 3rd, 2021

I contacted them because I did not receive an order that says it was delivered. I followed their steps and all I receive is an automated email response basically stating that it is in the carrier's hands as to where my package is. They can't help me so I can't get a refund or replacement but they send me a coupon code to use for my next purchase. What? No thank you. Will not be ordering from them ever again. Plus the quality of their clothes is nothing great.

Service
Value
Shipping
Returns
Quality
jamisonm10
1 review
2 helpful votes
January 16th, 2020

Thanks fashion nova for the fast delivery. My items were wonderful, especially the high rise jeans with tattered sides. They fit me perfectly!

angelas2055
1 review
1 helpful vote
February 8th, 2022

I recently received store credit for returned items however the store credit doesn't work. I've reached out to Fashion Nova customer service no one has given me a return email nor is there a working customer service number. This was my first experience with this company. So they are holding on to my money and won't return funds or fix my store credit issues. I am truly unsatisfied with the lack of communication between customer service. Trouble consumer experience.

Tip for consumers:
I recently received store credit for returned items however the store credit doesn't work. I've reached out to Fashion Nova customer service no one has given me a return email nor is there a working customer service number. This was my first experience with this company. So they are holding on to my money and won't return funds or fix my store credit issues. I am truly unsatisfied with the lack of communication between customer service. Trouble consumer experience.

Products used:
Dresses

Service
Value
Shipping
Returns
Quality
noeliac16
1 review
2 helpful votes
February 17th, 2022
Verified purchase

I have no idea why Y'all switched to lasership as a carrier but yall need to go have a look at their reviews! They keep stealing people's packages. I want my package found asap I swear I will contact the better business bureaus. Either replace my items and send them express or I'm coming for fashionnova and lasership! I never had a problem until now and this is just NOT ok!

Service
Value
Shipping
Returns
Quality
juliac408
4 reviews
14 helpful votes
May 5th, 2021

I ordered a lot of fashion Nova over the years because I found dupes for things that were out of my budget. I was okay with it but after some months it got tossed in the trash for being bad quality and not holding up after a couple washes. I haven't ordered there and never will again. Not to mention the shipping experience is so stupid now. You need to pay duty on your parcels and you can do it at the checkout but just sucks.

Service
Value
Shipping
Returns
Quality
sarahh1110
1 review
23 helpful votes
December 16th, 2020

Fashion Nova are scammers. Their customer service is HORRIBLE. Their live chat is only with a robot, their phone number is somehow always unavailable and they sometimes don't even respond to emails. You cannot talk to a real person of their customer service. They charged me $37 extra and they don't want to refund me. Plus the quality is $#*!ty. I'm telling you, avoid at all costs.

fionak60
1 review
6 helpful votes
August 27th, 2021

This company I am officially done with them
Never ordering a single piece from them again. I tried them and have bought five items so far. N I cannot change any to get a bigger size and the return u get very little money back. They will fail due to how they treat their customers. It's completely unfair. One thing about their clothing they run small. I am a medium but their medium is tight on me now am just stuck.

tamn41
1 review
3 helpful votes
December 9th, 2021
Verified purchase

Fashionova sent me a WORN, WASHED, WRINKLE, WITH HAIR AND NO TAG ON IT. Fashionova sent an email claiming the dress was restocked but it appears the size Large dress I ordered was the only one available. Just got the dress delivered today and immediately noticed. Fashionova need to be shut down as a company. Customers pay for service, not to be cheated.

Tip for consumers:
Do NOT waste your money with ghetto Fashionova

Products used:
Dress

Service
Value
Shipping
Returns
Quality
teek13
1 review
26 helpful votes
January 2nd, 2020

I wish I could rate them 0 stars. I spent $150. Returned most of it because it was either damaged with black ink or too small. They charged me $8 shipping to return. I paid. Almost 2 months later they're telling me I never returned anything and they can't track it, but I followed their online return procedure AND paid for return shipping. I am not happy with them. They are very hard to get in contact with AND only seem to respond to emails with pre-scripted responses.

marymm
1 review
4 helpful votes
October 20th, 2021
Verified purchase

I ordered a Halloween outfit on fashion nova and it was suppose to arrive a couple weeks early and ended up not showing up at my house because "we are experiencing short staff we are sorry about the inconvenience and will redound you a e-gift card with the balance" and the e-gift card didn't work and now I don't have a costume for Halloween because the earliest it arrives is a day after Halloween. I am so pissed

Tip for consumers:
It’s a hit or miss

Products used:
None

Service
Value
Shipping
Returns
Quality
kelleya50
1 review
8 helpful votes
June 15th, 2021

I was supposed to receive my delivery on June 10 it is June 15 and no updates. Called laser ship they said Fashion Nova sent to third party and they don't have package. I contacted Fashion Nova and said wait another week to two weeks. Well that is a month to get my order even though I paid for items and fast shipping. Don't order from this company they will take your money and you will not get your items. SCAM!

Tip for consumers:
Don’t order at fashion nova

Products used:
None never received

Service
Value
Shipping
ayesham15
1 review
31 helpful votes
January 28th, 2020

Literally the most dishonest company. They sent me the wrong item then refused to let me send it back. They gave me a store credit for less than what I paid and really think I'm going to shop with them again.

This is not my first negative experience. In the past, they've send ripping clothing with zippers broken.

The only reason why they are still around is because of how heavily they market. If a company needs to advertise on every instagram account possible, you know their products are trash.

dp450
1 review
4 helpful votes
November 17th, 2021
Verified purchase

They have no phone line to call. Its all email and seems to be automated responses. I ordered something on 11/4/2021 and it was 2nd day Fedex. Delivery was supposed to be made on 11/8/2021. It is now 11/17/2021 and I havent gotten a refund or a new package sent out. Fedex says the shipper (fashion nova) needs to contact them to file a lost package claim but their automated email service doesnt understand this. 0 stars if I could.

Service
Value
Shipping
Returns
Quality
mg825
2 reviews
18 helpful votes
November 15th, 2020

Fashion Nova has a no refund or replacement policy on their shipments when they chose the carrier (LaserShip) to ship it. They said they will help resolve the issue but that has not happened, they won't even respond to the email (only way to contact customer service). Why do they continue to use a carrier that has such bad reviews. It seems that they don't care about there customers satisfaction, only the money. No one has money to lose at a time like now. Beware of the fine print. Most often times, we forget to read it.

ikeah
1 review
5 helpful votes
July 22nd, 2021
Verified purchase

Their shipping process is the worst. This is the second time this has happened with me. Shame on me right.! I've paid for expediting shipping ($9.99) and my items never came twice. The first Time it took them about eight months to give me a full refund. Like I would really like to know what is going on with them in their warehouse. They have given me the runaround told me that it was FedEx or UPS's fault that I haven't received my item when clearly the shipping label has been made and it is still sitting in their warehouse in California somewhere.

Tip for consumers:
Na

Products used:
Na

Service
Value
Shipping
Returns
Quality
karmenm18
1 review
1 helpful vote
February 7th, 2022
Verified purchase

Fashion nova was not responsible for my last package. Neither was I. However, as a valued customer I thought they would help me find where it is or give me my money back, as they promised. Fashion nova promised to start a full investigation to find my package lipstick in delivery. When the time came they chose to send a letter about how they're not responsible.
They gave me the number to their shipping company who has a business account *******@NL Postal. They told me to call personally Look for myself.

Tip for consumers:
Do not trust their international shipping dept RR Donelly. That’s who Fashion nova uses. Despite RR Donelly having a ONE STAR RATING from over 6,100 customer Reviews, fashion nova still chose to use them.
And win their delivery screws up, fashion nova washes their hands of everything and keeps your money.

Service
Shipping
talisah1
1 review
2 helpful votes
December 16th, 2021
Verified purchase

I purchased merchandise back in november with the ETA of 11-20. Later on my date changed several times after the original date. I never received the merchandise. On 12-11-21 I received a bogus email stating my package had been delivered. My family was outside at the eta they gave for leaving the package at my door. I never received a response from fashion nova. But they later told my bank the package was delivered so my dispute was denied. Do I just lose my money? This is definitely bad business.

Tip for consumers:
They don’t respond well. You may or may not receive your merchandise.

Products used:
Never received items. Jacket, Pants, Toys…..

Service
Shipping
Returns
sandyj151
2 reviews
10 helpful votes
February 28th, 2021

I ordered $400 worth of clothes and it said was delivered but I never received it. I contact Lasership and that was no help. Recently I got a message on Facebook where someone found my box of clothes in the middle of the streets apparently the driver didn't want to get in trouble for a missing shipment and marked it as shipped. Fashion Nova and Lasership has horrible customer service. I'm still waiting on my money back.

Tip for consumers:
Don't purchase from them.

Products used:
None

Service
Value
Shipping
Returns
Quality
alyssap140
1 review
5 helpful votes
October 18th, 2021
Verified purchase

I appreciate the large amount of clothes and returned a significant portion. Their return policy is total crap they only give you a gift card. But they never even issued me the gift card! They essentially stole my money and then stopped answering my emails. I'm filing a chargeback with my credit card but who knows how that will go. Seriously how does this company even get away with this?

Service
Value
Shipping
Returns
Quality
detashaw
1 review
1 helpful vote
November 11th, 2021
Verified purchase

I never received my order and fashion nova did nothing to replace my order. They shipped through fedex, and fedex takes no responsibility as the carries. I'm just out of 150 dollars. If your order is shipped the carry service is crappy and fashion will take no responsibility in replacing or refunding you. Ordered on 10/29 shipment was delayed, supposedly arrived in the 9th with no proof of delivery. No picture nothing.

Q&A (377)

Answer:

I received a full refund via original form of payment which was Paypal. I emailed them daily, reported them to the Better Business Bureau and opened a claim with PayPal. They sent me a store credit but I refused it and threatened legal counsel. Money was refunded in full 3 days later. Do not let this establishment bully you.

By Denise J.
See more answers (37)
Answer:

Out of the six times I ordered from fashionova I received my items four times the two times my order never arrived I received no assistance from them but a vague response and no follow up when I e mailed back. They offer no refund or assistance at all when trying to locate a package you will have to work with your bank in order to get some resolve, pathetic company who only ensures celebs are getting items delivered and satisfied while everyone else they treat as peons who they can care less about. If your not insta famous they don't ensure a smooth customer experience for you and you will soon be left disappointed. Great merch but not worth the frustration.

By Jessie D.
See more answers (16)
Answer:

Do not order from them - i placed my order on april 12th for $287 USD tracking number does not work and they refuse to answer my emails

By Gaelle M.
See more answers (3)
Answer:

FN website it states, "If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service. Fashion Nova does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered."

By valerie g.
Answer:

Same... placed 2 orders for my vacation. The 25th and 30th of Nov. Needed the dress for my birthday weekend away. I got one dress when I came back and the other one is being delivered today. Just terrible. Bad customer service. Can't reach nobody by phone. All emails I recieved were automatic responses. Not personalized at all

By Iesha J.
See more answers (6)
Answer:

The same thing happened to me, I never received my items because after they took my money they realized that the items Ive ordered were no longer in stock. They sent me a cyber gift card. The website clearly states that the gift cards will be sent when a returned is made but if I never received the items why cant I get my money back. Im reporting them to the Better Business Bureau

By Denise w.
See more answers (4)
Answer:

5-7 days... maybe even 14 days. They lie about 2 day

By Aubriana S.
See more answers (3)

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About the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.

Company Representative

richards185
Fashion N.
Typically does not respond to reviews

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4.0
14,031 reviews
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