• Bookmark

    Contact Lens King

Contact Lens King

10,437 reviews
Corporate Values

Overview

Contact Lens King has a consumer rating of 4.69 stars from 10,437 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with Contact Lens King most frequently mention great prices, processing fee and easy process.Contact Lens King ranks 3rd among Contact Lenses sites.

  • Service
    140
  • Quality
    1099

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 90.6%
Positive
9,407
Neutral
638
Negative
336
View ratings trends
See all photos
How would you rate Contact Lens King?
Top Positive Review

“Wish the extra charge of 31.92 would have been more...”

lori k.
12/20/21

Wish the extra charge of 31.92 would have been more upfront instead of the pop up "!" near end of process. Yes, I agree with the explanation, however, CLK could have been more upfront on main page of website. Or at least offer free shipping to help compensate. Have been a long-time customer and not ready to change at this point because I've always had good service and ontime delivery in the past years. Thank you.

See positive reviews
Top Critical Review

“I am very dissatisfied with this rebate process and...”

m m.
3/1/22

I am very dissatisfied with this rebate process and do NOT plan on ordering from you again because of it. It has been 13 days since placing my order, which I received about a week ago, and your website still won't let me start the rebate process. It also sounds like everything is delayed 6 weeks on top of your already ridiculous rebate turnaround time. This definitely feels like a scam, and I do NOT plan on going through this again.

See critical reviews

Reviews (10,437)

Rating

Timeframe

Other

desireem139
1 review
0 helpful votes
October 23rd, 2021
Verified site experience

You get cheap prices, and quality service. This is important for people who need a high quality contact lense brand that are too expensive to continually buy elsewhere. I will say, I don't like having to pay a processing fee all the sudden. Nobody likes paying extra. But i understand, and im just grateful you guys have the integrity to try your best to give us the most affordable prices you can compared to other places.

Reason I chose this business:

Cheapest prices on high quality contact lenses and quality service.

veronicam526
1 review
0 helpful votes
November 19th, 2021
Verified site experience

So far so good. I understand the need to do the same "bait and switch" as the other online retailers because they want to make money too, even though I don't like the method. But I DO like CLK's honesty about it. Plus, they are the best prices out there (that I've seen) so unless the prescription comes back wrong or something happens with my order, it's 5-stars from me.

coltonm35
1 review
0 helpful votes
December 20th, 2021
Verified site experience

As a first time visitor to your site, my wife and I were very impressed with the upfront explanation of the "taxes and fee" situation. We visited another site to compare and they did not explain this at all and ALSO we did not get to see the fee until after creating an account. Your website informed us of the total and explained it before creating an account. Small things but HIGHLY appreciated!

Reason I chose this business:

HONESTY IS HOTTESTY

lesleyc118
2 reviews
0 helpful votes
September 22nd, 2021
Verified site experience

Fast quick and easy. HOWEVER, my husband who is a repeat customer of ALOT longer then myself was going to order these for me and his charge was $70.00. Before he can order, off to my computer screen, I see an advertisement while he is still in the screen for these same contacts $20.00 less AND with shipping... We found that very odd as I am a repeat customer but only of 1 time. So I guess the longer you stay the more you pay?

Reason I chose this business:

Repeat customer

lorik562
1 review
0 helpful votes
December 20th, 2021
Verified site experience

Wish the extra charge of 31.92 would have been more upfront instead of the pop up "!" near end of process. Yes, I agree with the explanation, however, CLK could have been more upfront on main page of website. Or at least offer free shipping to help compensate. Have been a long-time customer and not ready to change at this point because I've always had good service and ontime delivery in the past years. Thank you.

Reason I chose this business:

Already have an account with CLK and have been a longtime customer. Easy online ordering process.

louisc288
1 review
0 helpful votes
September 26th, 2021
Verified purchase

I don't know how I never heard of this company before. The other guys out there are not bad, but their prices are not always competitive and their shipment and customer service is not good. Based on my previous experiences, Contact Lens King is a game changer: easy to order, lots of brands to choose from, unbeatable prices, lightning fast shipment and excellent customer service. I made a mistake placing my order and they contacted me right away and fixed it for me, they even contacted me to check if I had received my order. I'm impressed, thank you!

Excellent, Friendly and Fast!

Reason I chose this business:

The other guys are a bit too expensive and some won't give me the flexibility to order the quantities I want.

Service
Quality
christinam1052
1 review
0 helpful votes
September 21st, 2021
Verified site experience

Your website is so much better than others about letting you order 1 type of contact for one eye and another type for the other eye. Other sites wouldn't let me progress to purchase because I didn't put in for both eyes the same type of contacts. It could have been made a tad bit more noticeable on how to do that. I guessed to change qty from 1 to zero. Maybe a check box that says "Only 1 eye"? Thanks anyway for being a lot better than other sites with that.

Reason I chose this business:

Your website is so much better than others about letting you order 1 type of contact for one eye and another type for the other eye. Other sites wouldn't let me progress to purchase because I didn't put in for both eyes the same type of contacts. It could have been made a tad bit more noticeable on how to do that. I guessed to change qty from 1 to zero. Maybe a check box that says "Only 1 eye"? Thanks anyway for being a lot better than other sites with that.

pamelac1389
1 review
0 helpful votes
February 18th, 2022
Verified purchase

First time ordering off of Contact Lens King. Easy website to navigate, affordable prices with significant savings over purchasing from my eye doctor, fast shipping. Will definitely use again and recommend to others. Glad that I found this retailer!

Quality
mm1306
1 review
0 helpful votes
March 1st, 2022
Verified purchase

I am very dissatisfied with this rebate process and do NOT plan on ordering from you again because of it. It has been 13 days since placing my order, which I received about a week ago, and your website still won't let me start the rebate process. It also sounds like everything is delayed 6 weeks on top of your already ridiculous rebate turnaround time. This definitely feels like a scam, and I do NOT plan on going through this again.

Quality
nicholem121
Nichole M. – Contact Lens King Rep

Hi M M. I do apologize we do not participate with the rebate, that is something you would need file directly with the manufacture. We at Contact Lens King do not process the rebates.

stepheng1409
1 review
0 helpful votes
November 12th, 2021
Verified site experience

Great customer service. Friendly, prompt and helpful.

I don't like the service charge after the search results said something about "no hidden fees". You were right in that your prices are still the best. I just wish there were some other way to be more accurate upfront and not lose potential customers.

The last time I bought some contacts for my daughter the shipping was great. Very fast. I appreciated that.

Reason I chose this business:

Prior purchases with you and price.

jannag14
1 review
0 helpful votes
June 6th, 2021

I've had a great experience w/ this US based company. Competitive pricing & a streamlined online ordering process. The last order I placed in the afternoon (on a Thursday PM) & I had received my shipping confirmation the next morning (Friday PM).

Very satisfied!

Service
Value
Shipping
Quality
melissaj1028
1 review
0 helpful votes
March 2nd, 2022
Verified purchase

Ordering was easy, but service fee was a surprise. Took time to comparison shop and Contact King was still cheapest.
Would have preferred boxes be labeled since I have different scripts for each eye.
Also think delivery should have been faster. Placed order on Saturday and received shipping notification the following Friday. UPS delivered on Wednesday despite paying for 2-day shipping.

Reason I chose this business:

Best price, even when adding service fee

Quality
nicholem121
Nichole M. – Contact Lens King Rep

HI Melissa. We do apologize, unfortunately we do not label boxes in case anything needs to be returned to us as your right eye may be someone else left eye. We apologize it took a few to ship, unfortunately we did not have the product in stock for immediate shipment it did take a few days to receive in prior shipment.

alissad18
1 review
0 helpful votes
September 2nd, 2021
Verified site experience

I really like ordering my contacts from this website. I have an account that keeps track of my recent orders, so when it's time to reorder, all of my information is already saved, including a photo of my prescription. I just go to my recent orders and click, "reorder" and boom, I have a 6 month supply of contacts in 3 days. Love it. Thanks guys, don't stop being you.

Reason I chose this business:

Easy reordering and uber fast shipping

dianad888
1 review
0 helpful votes
October 29th, 2021
Verified site experience

They save your prescription which is a huge time saver when you need to re-order. It's the most affordable and they come in SUPER quickly without upgrading shipping. Highly recommend.

Reason I chose this business:

Price and ease of ordering!

jacobk206
1 review
0 helpful votes
September 27th, 2021
Verified site experience

So far, easy enough to place order. Customer service responded in the chat pretty quickly. However, a bit misleading about promo codes. Promo suggest you get a discount but then customer service says if item is already on sale, there is no promo. I did compare prices between this site and another site and even without promo code, this site is still $200 less.

Reason I chose this business:

Lowest price even with processing fee and no promo code.

karens3445
1 review
0 helpful votes
February 19th, 2022
Verified purchase

Good experience... I will continue buying from Len King! Can't beat the pricing, thanks. Service is great. You can always speak to a LIVE person who is very professional. Not out of US.

One of the contacts did not last more than one week. I called and they mailed me a new one.

Service
Quality
randyk235
1 review
0 helpful votes
September 7th, 2021
Verified site experience

Very nice web site to navigate, prices beat prices if using insurance and rebate. Now just hoping the ship in a timely manner but understand that is only so manageable. :)

Reason I chose this business:

Good prices!

joachimv4
1 review
0 helpful votes
September 19th, 2021
Verified site experience

Good in general. I did have to reapply my coupon code after creating an account. Not a big deal, but someone could be disappointed if they didn't notice that it went away.

Reason I chose this business:

Lowest prices without mail-in rebate

josephk1227
1 review
0 helpful votes
October 25th, 2021
Verified purchase

Great. Easy and nice sales. They keep prescriptions in system so you can just buy them when you need to replenish your contacts. Fantastic service too from the customer service team.

Great customer service team. Helped me cancel an order when I didn’t need them at the moment and responsive.

Service
Quality
shariniv
1 review
0 helpful votes
December 4th, 2021
Verified site experience

Great experience. Would appreciate if you cut down processing fee at least for returning customers since we technically trust you and come back despite higher prices

neilm438
1 review
0 helpful votes
December 8th, 2021
Verified site experience

Quick and easy to order. Great price. Surprised by handling fee at first but even after placing my order it still was lower than any other competitor.

Reason I chose this business:

Lowest price.

erich1568
1 review
0 helpful votes
October 16th, 2021
Verified purchase

Easy ordering. Quick shipping. They're forcing me to make my review a certain character length so now I'm just rambling to get that credit.

Quality
lissettec26
1 review
0 helpful votes
January 13th, 2022
Verified site experience

Good prices, easy check out. Just wish the coupons you sent were actually valid on all products and not so much fine print on them.

Reason I chose this business:

Best prices

angelag1424
1 review
0 helpful votes
February 18th, 2022
Verified site experience

Typically great. Out of every box I have ordered there is always about 10 contacts that a ripped when I open them.

Reason I chose this business:

Cheaper then eye doctor

nicholem121
Nichole M. – Contact Lens King Rep

HI Angela. We do apologize if you ever encounter any problems please contact customer service so we can assist you.

anonymoush1046
1 review
0 helpful votes
March 5th, 2022
Verified purchase

Needed to reorder contacts before extended travel and placed order a week before. Very fast delivery, came in about 3 days. Thank you!

Quality

Q&A (2)

Answer:

Price. I wish I had checked product review sites because they have excellent reviews overall. The one I chose first had a very slightly lower price but the experience was horrible and I had to cancel my order. Their overall reviews reflect this kind of service.

By Jeff D.
Answer:

I reached them immediately using their online chat facility.

By Jeff D.

Can’t see your question? Ask to get answers from the Contact Lens King staff and other customers.

Posting guidelines
Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

Products (3,274)

Biofinity 6 Pack
Biofinity 6 Pack
498 reviews

Lenses are very good quality.

Air Optix Plus Hydraglyde 6 Pack
Air Optix Plus Hydraglyde 6 Pack
245 reviews

Ease of replacing contacts

Dailies AquaComfort Plus 90 Pack
Dailies AquaComfort Plus 90 Pack
268 reviews

Comfort

Biotrue One Day 90 pk.
Biotrue One Day 90 pk.
277 reviews

The easy to put on and the quality of the contacts

Acuvue Oasys 12 Pack
Acuvue Oasys 12 Pack
235 reviews

My daughter likes the fit

1 Day Acuvue Moist 90 Pack
1 Day Acuvue Moist 90 Pack
289 reviews

Feel great

Clariti 1 Day 90 Pack
Clariti 1 Day 90 Pack
157 reviews

COMFORTABLE

Air Optix Night & Day Aqua
Air Optix Night & Day Aqua
299 reviews

They are alright.

Proclear 1 Day 90 Pack
Proclear 1 Day 90 Pack
149 reviews

It always arrives on time

Biofinity Multifocal 6 Pack
Biofinity Multifocal 6 Pack
386 reviews

Lasts me 6 months

Air Optix 6 Pack
Air Optix 6 Pack
112 reviews

Contacts came much earlier than expected. Price was the best around. Very satisfied with the product and service!

B & L Ultra For Presbyopia 6 Pack
B & L Ultra For Presbyopia 6 Pack
181 reviews

Helps me to see.

Acuvue Oasys 24 Pack
Acuvue Oasys 24 Pack
109 reviews

Best out there

Dailies Total 1 90 Pack
Dailies Total 1 90 Pack
126 reviews

Easy use

Bausch & Lomb Ultra 6 Pack
Bausch & Lomb Ultra 6 Pack
126 reviews

Best prices

Acuvue Oasys 1-Day 90 Pack
Acuvue Oasys 1-Day 90 Pack
101 reviews

They are the only contacts that last a full work day on the computer without drying out my eyes.

Acuvue Vita 6 Pack
Acuvue Vita 6 Pack
44 reviews

Moisturizing for my dry eyes.

Acuvue 2 6 Pack
Acuvue 2 6 Pack
98 reviews

Comfortable

Biofinity Toric 6 Pack
Biofinity Toric 6 Pack
664 reviews

Thanks

See more products

Sitejabber for Business

Gain trust and grow your business with customer reviews

About the business

Company Representative

buckyl
bucky l.
Typically responds within 4 days

How do I know I can trust these reviews about Contact Lens King?

  • Sitejabber’s sole mission is to increase online transparency for consumers and businesses
  • Sitejabber has helped over 100M consumers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members

See reviews as you browse with our Chrome extension

4.7
10,138 reviews
Have a question about Contact Lens King?