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    Anniecloth

Corporate Values

Overview

Anniecloth has a consumer rating of 4.45 stars from 36,061 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with Anniecloth most frequently mention great prices, shopping experience and online boutique.Anniecloth ranks 10th among Women's Clothing sites.

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 85%
Positive
17,155
Neutral
2,195
Negative
837
View ratings trends
337
See all photos

What reviewers want you to know

Positive highlights

  • I have greatly appreciated him with his excellent overall customer service.
  • My overall shopping experience was total satisfaction!

Critical highlights

  • The sizing is not accurate and then the return policy is a scam.
  • I am going to dispute the charges on my credit card and see what happens.
How would you rate Anniecloth?
Top Positive Review

“Fantastic clothing website”

Edrea M.
7/13/20

This is a fantastic clothing website with the best customer service i have come across. Great variety, good prices. Highly recommended for friends and family. Regular designs and reasonable shipping costs. You can check clothing by body type, see if it 'fits' your build, and buy things like outfits rather than trying to figure out what you'd like to go with something! Efficient website and excellent customer service.

See positive reviews
Top Critical Review

“Deceptive Practices-Buyer Beware”

Jill K.
4/30/21

The clothing looks nothing like the pictures and in fact are ugly. The terms of returns (i. E. Guangzhou, China) should have been disclosed prior to allowing a customer to finalize a sale. In order to avoid a return they offer a discount and threaten that other related return charges (including possible custom fees) will have to be born by the buyer. I received sizes not ordered. Very unhappy with overall experience. Buy at your own risk.

See critical reviews

Reviews (36,061)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (486) shopping experience (264) time shopping (101) return policy (101) clothing store (82) web site (128) credit card (123) phone number (43) return label (40) return center (14)
edream
1 review
11 helpful votes
July 13th, 2020

This is a fantastic clothing website with the best customer service i have come across. Great variety, good prices. Highly recommended for friends and family. Regular designs and reasonable shipping costs.
You can check clothing by body type, see if it 'fits' your build, and buy things like outfits rather than trying to figure out what you'd like to go with something!
Efficient website and excellent customer service.

addienw
1 review
41 helpful votes
March 29th, 2020

I recently made 3 different purchases here. Two only took a few days to arrive. Another took a little longer (sent by a third party), but his excellent customer service tracked him down within a few hours after I wrote to ask them. Another package was missing an item, which is being shipped again without asking questions. All items (dress, sweatshirt, shoes) looked as good as the photos online. Customer service was courteous, efficient, friendly and professional.

alfonsinaw
1 review
15 helpful votes
July 12th, 2020

I have shopped at quite a few online sites and many internet stores over the years. When you get older (and bigger!), The thrill of shopping is much less if you strive for size and then style every time you shop. The follow-up, the returns without doubts, the replacement and the advice to the client are incredible. I always tell my "close" friends, as I always get comments, especially at work, about what I'm wearing. Congratulations to everyone involved in this company, do not change!

doranaw
1 review
12 helpful votes
July 8th, 2020

This would have to be my most visited store and the fact that they accept online payments makes it much more affordable for those tighter budgets. The website is very easy to navigate, there is plenty of variety for all sizes and ages, and I have never purchased anything that is not true to size. Never fails to disappoint with fast delivery! I love receiving emails first to notify me of any newcomers who may have lost. Try it yourself, you will fall in love like me.

nerys
1 review
34 helpful votes
March 23rd, 2020

This store is absolutely incredible and even gives me an opportunity to get clothes at a good price. Fantastic clothing edition for a variety of occasions, prices and sizes. Discount codes and frequent sales, exceptionally fast shipping (even to my small town) and a very easy return process in case you need it. I can't help but take a look every week! Thank you for bringing fast, good quality online shopping.

corrig3
1 review
14 helpful votes
October 15th, 2021

Good things: they sent clothes quickly and the correct items. Bad news: only 2 of 8 pieces looked like the photos. Material is completely different, and how it hangs on the body. Not in a good way. I'm not trying to return items, b/c people report difficulties getting $ back. I'm cutting loss and donating what I can't wear. I knew I was taking a chance bc of some poor reviews. But bc the photos looked great, I gave it a chance. Oh well.

missw50
Miss W. – Anniecloth Rep

Sorry that you are not satisfied with the item(s).

Could you please send us your order number to check for you?

We value your business and we promise you that we will settle this matter at the best way we can.

placidat
1 review
7 helpful votes
September 11th, 2020

I bought a jumpsuit from this boutique, I received it in 2 weeks but unfortunately it was too big and needed a small one, so I emailed their returns section to get a response to resolve my issue! My new monkey is on the way! I can't say enough how fabulous, helpful and knowledgeable this online boutique was. I have bought some items from the site and am always satisfied with the service and product. I would 100% recommend. Hats off to great company :)

tristanam1
1 review
6 helpful votes
September 9th, 2020

Lovely clothes and impeccable service. I started shopping on this website, which gives me confidence not only because it is a serious online purchase, but also because of the variety of interesting things that I hardly find where I live. I love being subscribed to receive updates. I love it and I still love it, I would recommend it to all girls who want to be in the latest fashion with high quality clothes at affordable prices

willay1
1 review
10 helpful votes
February 9th, 2020

I bought my new pink velvet heel ankle boots online by advance order with a great discount. Everything went according to plan, delivered in its large shoe box with shoe bag and on time! On his first exit, I got out of my car, got into the parking elevator and received my first compliment. They are beautiful; Practical (but don't look a bit like sensible shoes!) They are so different and delicious. Again, as my first pair, I used them all day as new shoes without any problems, I'm ready to order my next pair!

ramonah31
1 review
13 helpful votes
May 26th, 2020

I use this boutique to find all the clothing designs to look beautiful. I love shopping online with them because I can get the best price, usually at a great discount. They have current stock and are kept updated with new designs and products every day. I can't believe how good it is, I can find additional discount codes to save more on payment. Every time I have bought with them, my package has also arrived very fast :)

hesterk1
1 review
6 helpful votes
February 8th, 2020

This is my favorite online shopping site. They have a great variety of brands and really useful comments on each of the products. They use the urgent publication, so I have always received my order, either one or two days after placing it. The return process is very easy. I have placed eight separate orders with them in recent years and made some returns and have always been completely satisfied with the service they provide.

silviam75
1 review
9 helpful votes
June 28th, 2020

I love everything about this boutique! The clothes are absolutely amazing - the best dresses and the cutest matching outfits! The team is super efficient in their responses, if you need one!
When it comes to giving something back, super easy steps to follow! I love that your emails let me know when you have special offers as well as your discount codes, who wouldn't?
Overall just 10 out of 10 places to shop for ladies of all ages! I wish I knew about the brand before.

* Anniecloth attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

christinak388
1 review
0 helpful votes
January 13th, 2022
Verified site experience

In general, shopping experience was good. However, free shipping was confusing and a bit frustrating. The advertisement clearly states free shipping over $119. I didn't like that I had to spend more to get the free shipping. I almost walked away without buying anything because the ad seemed deceptive. I think that if you clarify your wording with information about what exactly constitutes free shipping, it would help set expectations for customers. Thank you.

Reason I chose this business:

This is my first time ordering from Annie Cloth and discovered that the products are appealing.

rayaj1
1 review
2 helpful votes
February 9th, 2021

The best customer service, extremely happy I made a clothing purchase online here and it was very easy to find what I was looking for. Very easy to use and navigate website. Delivery says 15 business days. It arrived in less than two weeks. Very professional packaging. The dress was even better than I imagined and of very good quality. I will definitely be back for more clothes. And I will definitely tell all my friends and family to dress up in 10/10 fashion!

veliab2
1 review
2 helpful votes
April 1st, 2021

The best customer service, extremely happy! I made a clothing purchase online here and it was very easy to find what I was looking for. Very easy to use and navigate website. Delivery says 15 business days. It arrived in less than two weeks. Very professional packaging. The dress was even better than I imagined and of very good quality. I will definitely be back for more clothes. And I will definitely tell all my friends and family to dress up in 10/10 fashion!

michelleo513
1 review
0 helpful votes
January 7th, 2021
Verified site experience

Greetings. I just placed my order. The quality of online shopping is usually fully revealed during shipment. The process has gone smooth, but it will be good to show shipping price immediately at the beginning rather that in the middle of payment processing. I hope to get my order soon and not to wait too long. I made my order without registration and have not yet dealt with shipment tracking and have hopes that this procedure will go easy as well. Thank you.

Reason I chose this business:

I loved the model

jillk423
1 review
11 helpful votes
April 30th, 2021
Verified purchase

The clothing looks nothing like the pictures and in fact are ugly. The terms of returns (i. E. Guangzhou, China) should have been disclosed prior to allowing a customer to finalize a sale. In order to avoid a return they offer a discount and threaten that other related return charges (including possible custom fees) will have to be born by the buyer. I received sizes not ordered. Very unhappy with overall experience. Buy at your own risk.

Tip for consumers:
I spent approximately $150 on shirts and will probably donate them to the local shelter.

Products used:
None

Service
Value
Shipping
Returns
Quality
saffrona2
1 review
10 helpful votes
February 9th, 2020

I love my first pair of precious shoes I wanted a timeless look and these shoes make me look simply divine. They are very comfortable and I know that I am also wearing something unique and beautiful. The way the light catches the velvet is impressive, I receive compliments every time I use them! Thank you for creating truly beautiful female shoes and for your lovely service. Your service and designs reflect how passionate it is to help women have an extraordinary day.

agnesb40
1 review
3 helpful votes
November 2nd, 2020

Honestly, I've been shopping online for clothes here for over 2 years and haven't regretted it once. The size chart is EXACT so measure yourself and then stick to the chart and you will never have a problem with fit. I am always amazed by the quality and durability of their clothes that I did not expect. I have had a dress bought here that has been through hell and STILL did not lose its shape or color. Delivery in 1-2 weeks is just amazing. So I recommend this website.

itatis1
1 review
7 helpful votes
June 25th, 2020

First of all, let me start by thanking the sales girl, who helped me when I made a big mistake in entering my work address, but the suburb of my house (dumb!)... Mia was very kind and Helpful throughout the test and I knew I was having a big event and immediately provided me with a store credit to purchase the item again (at no additional cost to me either). Thank you for your amazing service, it is a service like this that makes people want to come back! The dress purchased was of high quality. Thanks girls!

gaild266
1 review
8 helpful votes
August 12th, 2021

. It's fun! Order a cute dress from Annie Cloth and be prepared to be surprised at what you get. The general shape of the garment is correct (I. E. it is a dress) but the fabric and color are totally different. Look what I got! Customer service is so helpful - they will offer you 15% back if you want to return, then threaten you with expensive shipping and customs fees to mail it back to China! I'm joining 14,000 others (only 200 are verified purchasers) to rate AnnieCloth with 5. Stars so maybe one of you will read this before you order and be spared all of the fun and games.

Tip for consumers:
I should have read the reviews first. Out of 14,000 submitted 5 star reviews, only 200 were from verified customers

Products used:
Dresses

Service
Value
Shipping
Returns
Quality
missw50
Miss W. – Anniecloth Rep

Sorry that you are not satisfied with the item(s).

Could you pls send us your order number to check for you?

We value your business and we promise you that we will settle this matter at the best way we can.

If you run into any issues, please do not hesitate to contact us at service@anniecloth.com.

eleanorr42
1 review
6 helpful votes
March 23rd, 2020

How nice it is when companies provide excellent customer service and make it easy for us to do business with them. The return policy is fantastic. Of course, there will be times when they don't fit you without being given the change to try them out before buying. I guess things like that make you feel very grateful when you get excellent service and decent policies from places like this.

bellah40
1 review
6 helpful votes
June 18th, 2020

Absolutely beautiful clothes! After receiving my dress that had a bit of color glitter out of place, I expressed my concern, that they might have told me to try it or that I had received no response. The best response and customer service experience I've had with any brand and that's why I'll be buying many more products in the future from this boutique! Extremely happy customer!

jessicac1072
1 review
3 helpful votes
December 12th, 2020
Verified site experience

Loved seeing on people, wish more info on material and washing. Would have bought the pendant necklace if available. Hats - would like to see if hair in hat, how it looks. Love your style. Hope shoulders are not fitted. Create a bra please for broad chest, bur normal boobs (cup size), please - many of us want. Also, some plus size models would be help to see if want clothes.

Reason I chose this business:

Came up during jigsaw game. First time I followed a pop up ad. Please do not send promo stuff to my email. Physical catalogues to home ok. Good luck to you guys!

genaraa
1 review
1 helpful vote
March 30th, 2021

You could spend years shopping exclusively at this online boutique! I placed my fifth order and I am really impressed with your offerings. The only downside is that their site has a lot of designs, so you may end up spending a lot of time browsing, but that can also be a good thing because many of the clothes have models that can inspire you. Sporty or more like a girlfriend. It's pretty cool that the site also has paypal as an option. I can already feel that my love for other online sites is fading...

Q&A (131)

Answer:

The return address on the package is New Jersey but if you want to return it, it has to go to China. That costs about $25 in shipping

By Ann L.
See more answers (12)
Answer:

To hell with the Attorney General, that office is going to do zip for you. Contact the credit card company or Paypal, tell them what happened and they'll refund your money and take it up with AnnieCloth themselves.

By puppy B.
See more answers (7)
Answer:

All items are shipped from China. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth

By Anniecloth s.
See more answers (5)
Answer:

Save your questions on how to order the correct size and just DON'T order from them, the quality is crap. I sent pics of what I received versus how they are portrayed on their site and their reply did not answer to my issue of the quality, but to the cost of the return and how the return cost to CHINA is the customers responsibility. Please take heart to the reviews you are seeing from those of us who have already been scammed by them and avoid the temptation of the low prices. You get what you pay for!

By Lisa F.
See more answers (10)
Answer:

Hello everyone, honestly Americans just need to stick to buying in our country America. And we need to see how we can have international trade BAND... Completely. Point blank. They can buy from us only. Annie Cloth. Wow... And another thing did anyone paying attention to at least give of the positive reviews from Annie Cloth's customers. One customer said that she received help on a return by customer service of Annie Cloth and she returned the items to the address they giving her and she was able to get her refund. Now. My question is how is that out of 500 customers reviews from multiple sites say the same things and all had the exact experience. Negitave and posted a bad review. Dont listen to those positive reviews. Annie Cloth are posting fake positive reviews to help them get customers.

By Sharon W.
See more answers (7)
Answer:

Size of items from different designers differ. So you cannot choose the size according you usually wear. You should click the size icon to check the measurement. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth

By Anniecloth s.
See more answers (4)
Answer:

Sorry for all inconvenience. Could you tell us your order number so that we can check and handle this issue for you? We valued your business and we will try our best to help you resolve the problem. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth

By Customer c.,
See more answers (3)
Answer:

We are not a scam. Sorry for all inconvenience. Could you tell us your order number so that we can check and handle this issue for you? We valued your business and we will try our best to help you resolve the problem. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth

By Cnicv C.,
See more answers (3)
Answer:

Sorry for all inconvenience. Could you tell us your order number so that we can check and handle this issue for you? We valued your business and we will try our best to help you resolve the problem. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth

By Customer c.,

Can’t see your question? Ask to get answers from the Anniecloth staff and other customers.

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Typical questions asked:
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  • What is the return policy?
  • Where is the company located?

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laih3
Customer c.
Typically responds within 2 days

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